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Server disconnected

I am receiving a server error where nothing will load. Anyone else having this issue?
yup. several forum posts on the issue have started to appear.
Same here.
1550891076
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
Hey guys. We're looking into these issues. It appears as though everything is working fine for most users, but there are several of you that are being affected. Everything as far as we can tell looks fine on our end. We're trying to figure out what the common factor is. Can you provide us with some information please? Are you still experiencing this issue? Where are you geolocated? What ISP do you use? Are all of your games experiencing this issue or just one? If so which one? If you have access to a VPN, does using it resolve your issue?
This is occurring again in my game- the red box comes up notifying you have been disconnected from the server.  When we try to reload, the map is just white. 
Sorry, adding more requested info- location is WA state, using VPN already, only one of my games affected, using WAVE as ISP.
This problem happened to my game earlier and is happening again now to all of us playing. we are located in multiple parts of the states. We have comcast, spectrum, google fiber and Time warner. It seems to only be one game, joining another game of ours works fine. I dont have a Vpn.
This is occurring for me too. I am located in Australia on Telstra. Only the game I have made is being affected *Uugaamond Rises". No access to VPN.
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Edited 1550898693
- We are still experiencing the issue. - We are located in Central US, Western US, and Australia.&nbsp; - Different ISPs (Mine is Cascadelink) - Only impacting this game:&nbsp; <a href="https://app.roll20.net/campaigns/details/2499955/changing-directions" rel="nofollow">https://app.roll20.net/campaigns/details/2499955/changing-directions</a> - I don't use a VPN. I'm trying to see if copying the game will help b/c my group really wants to play and it was working 10 minutes ago. :( Edit: Made a copy of the game, and the original game started working...
1 game, i was able to copy it and it works. Other games work. Happening for all players. Get disconnection message. Players show as still connected in the window despite having no browser open. Game failing on and off VPN, no change.&nbsp; I am located in Louisiana and have COX Internet. I disabled all API with no change.&nbsp; Previously I was able to roll back the game to this morning and I was able to get back in. We played for 3 hours, and it happened again.
Thank you everyone for your reports, your responses have given us valuable information towards our resolution of the issue. For the moment, we have identified some problematic shards on Firebase and disabled them from the rotation for new &amp; copied games.&nbsp; If you are continuing to experience this issue, you should be able to workaround the problem by creating a copy (as some have suggested in this thread). We are continuing to pursue the root cause and will update as soon as we have more information.