Background Layer Unresponsive and Blurry Images

I cannot click on or edit anything on the background layer of any of my pages. The image present is blurry and I cannot remove it. When I go to upload a new image to put over the other, upload finishes but does not display new image. My campaign is located on the dev server. Web Browser- Google Chrome&nbsp; Browser Version- 72.0.3626.119 Operating System- Win 10 (64-bit If Javascript is enabled- yes Your anti-virus software- windows defender List of any browser add-ons or extensions enabled- adblock plus 3.4.3, adobe acrobat 15.1.0.6, Application Launcher for google drive 3.2, Google doc offline 1.7, google hangouts 2018.1213.1433.1, Honey 11.1.1, IG Helper 1.9.5 Update ; Log: app.js?1551283991:539 Uncaught TypeError: Cannot set property 'top' of undefined &nbsp; &nbsp; at n.&lt;anonymous&gt; (app.js?1551283991:539) &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at n.saveState (app.js?1551283991:539) &nbsp; &nbsp; at n.__onMouseDown (app.js?1551283991:538) &nbsp; &nbsp; at HTMLCanvasElement.A (app.js?1551283991:544) (anonymous) @ app.js?1551283991:539 saveState @ app.js?1551283991:539 __onMouseDown @ app.js?1551283991:538 A @ app.js?1551283991:544 app.js?1551283991:549 init active page! app.js?1551283991:546 activate page! app.js?1551283991:546 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1551283991:546 Graphics: 4 app.js?1551283991:546 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/75228509/bdVszg2H_q3CZiUccXUtgw/thumb.jpg?15514625755" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/75228509/bdVszg2H_q3CZiUccXUtgw/thumb.jpg?15514625755</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/75228509/bdVszg2H_q3CZiUccXUtgw/med.jpg?15514625755" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/75228509/bdVszg2H_q3CZiUccXUtgw/med.jpg?15514625755</a> app.js?1551283991:540 Uncaught TypeError: Cannot set property 'start_time' of undefined &nbsp; &nbsp; at n.swap (app.js?1551283991:540) &nbsp; &nbsp; at T.i.checkImageSizing (app.js?1551283991:546) &nbsp; &nbsp; at T.i.syncToEditor (app.js?1551283991:546) &nbsp; &nbsp; at app.js?1551283991:546 &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at Function.k.each.k.forEach (base.js?1551201459:6) &nbsp; &nbsp; at T.i.u.(/editor/anonymous function) [as each] ( <a href="https://app.roll20dev.net/assets/base.js?1551201459:7:28599" rel="nofollow">https://app.roll20dev.net/assets/base.js?1551201459:7:28599</a> ) &nbsp; &nbsp; at Function.&lt;anonymous&gt; (app.js?1551283991:546) &nbsp; &nbsp; at base.js?1551201459:6 swap @ app.js?1551283991:540 checkImageSizing @ app.js?1551283991:546 syncToEditor @ app.js?1551283991:546 (anonymous) @ app.js?1551283991:546 k.each.k.forEach @ base.js?1551201459:6 u.(anonymous function) @ base.js?1551201459:7 (anonymous) @ app.js?1551283991:546 (anonymous) @ base.js?1551201459:6 setTimeout (async) k.delay @ base.js?1551201459:6 k.defer @ base.js?1551201459:6 loadPageIntoDOM @ app.js?1551283991:546 initActivePage @ app.js?1551283991:549 (anonymous) @ app.js?1551283991:549 opt.complete @ jquery-1.9.1.js:9285 fire @ jquery-1.9.1.js:1037 fireWith @ jquery-1.9.1.js:1148 tick @ jquery-1.9.1.js:8736 jQuery.fx.tick @ jquery-1.9.1.js:9317 setInterval (async) jQuery.fx.start @ jquery-1.9.1.js:9338 jQuery.fx.timer @ jquery-1.9.1.js:9330 Animation @ jquery-1.9.1.js:8795 doAnimation @ jquery-1.9.1.js:9121 dequeue @ jquery-1.9.1.js:1936 (anonymous) @ jquery-1.9.1.js:1979 each @ jquery-1.9.1.js:648 each @ jquery-1.9.1.js:270 queue @ jquery-1.9.1.js:1972 animate @ jquery-1.9.1.js:9134 (anonymous) @ app.js?1551283991:554 dispatch @ jquery-1.9.1.js:3074 elemData.handle @ jquery-1.9.1.js:2750 trigger @ jquery-1.9.1.js:2986 jQuery.event.trigger @ jquery.migrate.js:468 (anonymous) @ jquery-1.9.1.js:3677 each @ jquery-1.9.1.js:648 each @ jquery-1.9.1.js:270 trigger @ jquery-1.9.1.js:3676 (anonymous) @ app.js?1551283991:554 dispatch @ jquery-1.9.1.js:3074 elemData.handle @ jquery-1.9.1.js:2750 app.js?1551283991:554 refershing page listings! app.js?1551283991:536 select app.js?1551283991:536 Switch mode to select Update 02 : I have deleted some of the art from my library to try to re-upload it. I cannot. The problem persist on both mozilla firefox and google chrome. I have deleted cache and browser files on each. Update 03- 1:36 AM (EST) 3/2/2019: No longer able to upload art/images to either my library or onto the virtual tabletop. Update 04- 1:40 AM (EST) 3/2/2019:&nbsp; Logged out of account and back in. Can now upload token art, but still cannot upload background images or select previous blurry images already present in background image.

Hi&nbsp;-jake wallin-, We're sorry to hear that you are experiencing issues with this.&nbsp; 1. When did you first begin experiencing this? 2. Can you reproduce the issue on live? 3. When attempting to upload an image,&nbsp;does it appear in the art library tab at all or does it simply fail to appear? Thanks!&nbsp;

Hey there! 1: About 5 days ago. 2: Yes, I can. 3: It does not. it does not appear at all either on screen or in the library. Thanx! Update 05 6:25 PM (EST) 3/3/2019: Retried to upload art and now shows in library, but all other issues persist.

Hello -jake wallin-, Do you have any extensions or addons activated in either browser? If so, can you disable them and see if the issue persists?&nbsp; Does it happen if you create a new campaign or just isolated to the one campaign? If isolated, can you provide us the name of the campaign? Can you provide us with screenshots of this issue? Thanks.

Hello again! I have disabled all add-ons in either. The problem persists on new games. Here is the screen shot. <a href="https://drive.google.com/open?id=1cno_gFqvnaCNnLDgfA6q_5Qn_Jq3KILC" rel="nofollow">https://drive.google.com/open?id=1cno_gFqvnaCNnLDgfA6q_5Qn_Jq3KILC</a> Also, tonight, while attempting to play my players were unable to move and control their pawns despite having the proper permissions.

Hello I am experiencing the same situation.&nbsp; Issue is persistent across all my games on the Dev Server, and none of my games on the Production Server.&nbsp; Graphics are sometimes slow to load, or rarely not load at all.&nbsp; All graphics in the play space are very blurry.&nbsp; Tokens on top of the graphics are not blurry. Thanks

Hello Jake,&nbsp; Lastly are you able to replicate this issue on the live server?

Berenice said: Hello Jake,&nbsp; Lastly are you able to replicate this issue on the live server? Jake says: “2. Yes, I can.”

This issue has been forwarded to our devs, we hope to have an answer for you soon.

Hello again,&nbsp; The name of the campaign is Waterdeep: Dragon Hiest on the DEV server. I did not post on the Waterdeep megathread since I built the campaign from my private collection and it's not a purchased campaign.&nbsp; Thanx Again!&nbsp;

Hi, Jake. Thanks for the report. This is caused by the same update to the Dev server that we put out to test the token bar fixes. We'll be fixing some of these issues this week on Dev. Please report any further issues to the&nbsp; dedicated feedback thread on the Pro forum .