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Internet connection drops when connecting to game in roll20

Every time i load up into the game page of roll20 my internet drops. It only happens when i open roll20, i can game all day no connection problem. When it goes down it stops me from connecting to the internet but im still connected to wifi. My girlfriend can use her laptop on the same wifi at the same time with no issues.

Hello Bruce r.,

We are sorry to hear that you're having issues with your connection.

To rule out potential issues, we ask that you please carefully work through these steps of our guide to Solving Technical Issues.


If none of the above succeeds, please thoroughly work through all of Step 4(Don't forget the complete Console Log!)

Thank you!

March 04 (6 years ago)

Edited March 04 (6 years ago)
  • When i boot up the roll20 game pages the internet cuts out. It loads the game page then my internet cuts out i stay connected to my wifi. This is the only time my internet cuts out if i wait on it, it will reconnect but then drop in a matter of seconds. Its also not just roll20 that drops its my actually internet connection. 
  • Log in to roll20. load into the game page i wish to access. internet crashes. Run trouble shooter (resets network adapter). Connects for a few seconds- couple hours depending, then disconnects.
  • My computer's settings 
    • Google Chrome
    • Version 72.0.3626.121 (Official Build) (64-bit)
    • Windows 10
    • I dont know if java is enabled (how would i check)
    • Windows Defender (antivirus) 
    • List of any browser add-ons or extensions enabled
      -Google Docs Offline
      -Share on Rabbit
      -Docs
      -Sheets
      -Slides
  • A Console Log from the moment you logged into the page through when you encountered the issue.
  • JQMIGRATE: Migrate is installed with logging active, version 3.0.0
    thumb.png:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
    thumb.png:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
    thumb.jpg:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
    v2.js?1550855457:31 JQMIGRATE: 'ready' event is deprecated
    v2.js?1550855457:31 console.trace
    n@v2.js?1550855457:31
    thumb.jpg:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
    v2.js?1550855457:31 JQMIGRATE: jQuery.fn.bind() is deprecated
    v2.js?1550855457:31 console.trace
    n@v2.js?1550855457:31
    

As an example i type that last message on my computer. when i went to log in to get the consol stuff it crashed my internet and i had to wait for it to come back.

Also thanks for the help i know this is a weird issue