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Tablet version issues

Hey everyone, I'm new here. I recently subscribed for the plus membership, and one of my players tried to hop on his tablet to join us. It worked for him for a few minutes, than all the sudden he had no sound or images, just a black screen. Has anyone else had a similar issue, if so is there a fix. Thanks, any input would be appreciated!
Hello Nathan B., Can you verify if he was using the Roll20 app or using the Table on Tablet feature?
Yes, he was on The webpage, thank you for the response
Thank you for clarifying.  I've passed this information to our devs, we hope to have an answer for you soon.
Hi Silentsithh, Does this issue persist in any game of yours they join, or is it only one? Could you give it a try in a new game to test that out? Additionally, any information on their tablet make, model, and version of android/ios they are using would be helpful!