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MUSIC ON IPAD STILL MISSING

Hi team one of my player would be glad to use his ipad to play,cause he have to trip far away from home for his job. he can t listen up to my music when i start to put some music on jukebox in my Pro purchased room of FFL STAR WARS EDGE OF THE EMPIRE that i m mastering. he heve tried several solutions but anything comes up...he switched browser from safari to chrome aand firefox but nothing has changed. have yopu some suggestons? i ve read that some people shared and posted on the same issue, and some other says which several mounths (or maybe years)ago it worked well. do you still wotrkin on this issue? please i want to know somenthing..music it s so important for a star wars universe campaign! please team. i believe in you guys  i can play with my friends even if they are in different country cause of you.make this shit happens again ;) regards  GM
@TEAM
Hi GM. Just so we understand, the issue is your player can't hear music on their iPad? What solutions have they tried specifically? Are they using the iOS app or using the web app through their mobile browser?