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Player directory timing out

1554784785
G
Plus
I keep attempting to look at the player directory (specifically for Pokemon players) and it times out for me. this isn't the case whenever I put in other games that people are looking to join. I get a timeout error from my web browser (I have used chrome, firefox and edge in an attempt to fix it)
1554796119
Berenice
Roll20 Mod Team
We're sorry to hear that you are experiencing issues with this. Please carefully work through to the first three steps of our guide to Solving Technical Issues: Step 1: Make sure to use the right browser            - Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20            - Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
1554832259

Edited 1554882937
Been getting this for a week on all browsers. Just tried again on a fresh install of Chrome on Windows 8, no apps or extensions, with anti-virus disabled. Edit: Okay ... here is what fixed it for me, on all browsers. I listed Java as one of the allowed apps through my system's firewall. Edit Edit: Wait, no ... I spoke too soon. It still times out if I list certain games ... so far it won't search Astonishing Swordsmen and Sorcerers of Hyperborea, Lamentations of the Flame Princess, Labyrinth Lord, OD&D ... 
1554903991
Dragon Dreamer
Roll20 Mod Team
Hello Jimm I., Thank you for this information. I have gone ahead and passed this information along to our devs. We hope to have an answer for you soon.
1555350020
Is there any information on this? I presently can't search players for any of the games that I play.
1555367678
David
Pro
Sheet Author
I posted this same problem a month ago and a ticket was supposed to have been raised and there has been no response since.
1555371309
Probably if 5e was one of the games you couldn't search it would be fixed in a minute.
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Edited 1555375291
keithcurtis
Forum Champion
This is odd. I don't get a timeout on any of these things. I don't get any hits on most of them unless I check mature content, but still, a timeout should not be happening. David, G, are you still having this problem, too?
1555377884
You should be getting hits. Mostly because I have those listed in my own profile.
1555384922
I have tried multiple times over last week and I too get Gateway timeout.  That really shouldn't be a browser or cache issue.
1555385433
keithcurtis
Forum Champion
Jimm I. said: You should be getting hits. Mostly because I have those listed in my own profile. I just meant I hadn't been getting timeouts. I had a theory that they were occurring because no games were fitting the search request. That was wrong. :/
1555411978
David
Pro
Sheet Author
keithcurtis said: This is odd. I don't get a timeout on any of these things. I don't get any hits on most of them unless I check mature content, but still, a timeout should not be happening. David, G, are you still having this problem, too? You are looking in the wrong place you are looking at the LFG listing search this about player directory search
1555428003
keithcurtis said: I had a theory that they were occurring because no games were fitting the search request. A) thread title says "Player Directory" and is obviously not referring to Looking for Game.  B) If you do use Looking for Game, you will find the games listed as timing out under player search, and I know of several existing games using those systems including my own. So no, its not that our games are too obscure and the thought shouldn't have crossed anyone's mind.
1555428220
keithcurtis
Forum Champion
My apologies. I don't use those features often, and was not attempting to disparage your game choice, only seeking a cause. Please disregard my posts.
1555448659
No harm done, and sincere thanks. It just chafes a bit when the general attitude is that any issues must be on the user end. Clearly this is a issue on the host side and several people whom I see are paying customers deserve resolution.
1555450864
keithcurtis
Forum Champion
Yes, I absolutely agree that it does not appear to be on your end. When I said "a timeout should not be happening", I meant that nothing you are doing should be giving you a timeout. For what it's worth, after your explanation, I went back and tried the Player Directory and got the same results that you got, time outs on those games, but not D&D 5e. My guess is that it's some problem with how the database searches and delivers data, but really, I've got no special insight. Hopefully the extra traffic (and more confirmation) on this thread will garner attention from someone who might. Good luck and if I can help in any way, let me know.
1555454176

Edited 1555454191
David
Pro
Sheet Author
Why is luck needed in a technical support system? Wasn't the new ticketing&nbsp; system supposed to stop things like disappearing into the ether?&nbsp; <a href="https://app.roll20.net/forum/post/6099258/slug%7D" rel="nofollow">https://app.roll20.net/forum/post/6099258/slug%7D</a> <a href="https://app.roll20.net/forum/post/6104638/slug%7D" rel="nofollow">https://app.roll20.net/forum/post/6104638/slug%7D</a> <a href="https://app.roll20.net/forum/post/7346931/slug%7D" rel="nofollow">https://app.roll20.net/forum/post/7346931/slug%7D</a> <a href="https://app.roll20.net/forum/post/7361991/slug%7D" rel="nofollow">https://app.roll20.net/forum/post/7361991/slug%7D</a> <a href="https://app.roll20.net/forum/post/7252687/player-directory-search-not-working/?pageforid=7252687#post-7252687" rel="nofollow">https://app.roll20.net/forum/post/7252687/player-directory-search-not-working/?pageforid=7252687#post-7252687</a>
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Edited 1555466673
Wordpress had this advice for webmasters whose sites were giving 504s. Repeat, this is for devs, not for us users whose fault it isn't. Fixing 504 Errors on Your Own Site A lot of times this isn't your fault at all, but it's not the user's either. Start by checking that your server can properly resolve all the domains that your applications require access to. Very heavy traffic might result in your server serving a 504 error, even though a 503 would probably be a bit more accurate. In WordPress specifically, 504: Gateway Timeout messages are sometimes due to corrupted databases. Install WP-DBManager and then try the "Repair DB" feature, followed by "Optimize DB," and see if that helps. Also, make sure your HTACCESS file is correct, especially if you have just reinstalled WordPress. Finally, consider contacting your hosting company. It's possible that the 504 error that your website is returning is due to an issue on their end that they'll need to resolve.
1555467185
David said: <a href="https://app.roll20.net/forum/post/6099258/slug%7D" rel="nofollow">https://app.roll20.net/forum/post/6099258/slug%7D</a> <a href="https://app.roll20.net/forum/post/6104638/slug%7D" rel="nofollow">https://app.roll20.net/forum/post/6104638/slug%7D</a> <a href="https://app.roll20.net/forum/post/7346931/slug%7D" rel="nofollow">https://app.roll20.net/forum/post/7346931/slug%7D</a> <a href="https://app.roll20.net/forum/post/7361991/slug%7D" rel="nofollow">https://app.roll20.net/forum/post/7361991/slug%7D</a> <a href="https://app.roll20.net/forum/post/7252687/player-directory-search-not-working/?pageforid=7252687#post-7252687" rel="nofollow">https://app.roll20.net/forum/post/7252687/player-directory-search-not-working/?pageforid=7252687#post-7252687</a> Nice. Doesn't look like an "intermittent" issue to me.&nbsp;
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Edited 1555514650
CeeJay B.
Roll20 Team
Hey y'all, Popping in to thank you for your patience and let you know that the Dev Team is aware of the issue and are investigating. I'll be back with more updates, as they become available.
1555530192
Thank you for the update.