In order to clear up potential sources of confusion and provide users with information on how to request refunds for their Marketplace purchases, we have added a Marketplace Asset Refund Policy to the Roll20 Customer Support FAQ and Marketplace EULA. We strive to deliver a positive experience to all Roll20 users and content creators. Roll20 has always worked to provide refunds where we can, and we remain committed to supporting our users in this area. Outlining a clear policy keeps everyone who uses the site informed of their ability to request a refund, and we encourage anyone with refund requests to reach out to us for assistance. Please email any queries to Team@Roll20.net
and we will be happy to help!