Charactermancer D&D 5E stuck on loading character

I am fairly new to roll20 and bought one of the campaigns.  To practice, I loaded up the campaign and attempted to add new characters using the charactermancer.  Every character I try to create hangs up at the building your character.  If I cancel and then reopen the character sheet the personality traits, ideals, bonds and flaws are not populated.  Everything else seems to be fine other than that.  Please help because I am planning on running a campaign soon and it will not be a good start if I cannot create a character at the beginning.  BTW I am using Chrome.

Our first suggestion if you are encountering technical issues is to check our guide to  Solving Technical Issues . This should be the first thing you should try if you find you are having problems as it resolves many problems and is frequently requested for a bug report. If you are not able to find anything, please feel free to follow the guidelines in the template below to create a bug report while being as descriptive as possible. Detailed description of the problem Minimum number of steps to reproduce the problem Description of setup Browser + Version Browser Addons/Extensions Operating System Bug Triage Results Please carefully work through to the first three steps of our guide to  Solving Technical Issues : Step 1: Make sure to use the right browser     Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20     Please disable  all  add-ons/extensions. Step 3: Clear your cache If none of the above succeed in resolving the problem, please thoroughly work through  Step 4 .  (Don't forget the complete Console Log!) Supplemental  Information Including screenshots by using the "Attach a File" link when submitting a post can provide a great deal of information! The more information you can provide, the better able a fix will be reached.