This is an app issue that has been around a while sadly, this is from last July(ish): Kristin C said: We've been made aware of an issue that's occurring since the launch of the Charactermancer update: Both Android and iOS versions of the app are getting tripped up by the Charactermancer. This happens even after turning it off manually from the full version of the site. We are actively looking into this issue right now. We'll keep everyone updated on this issue on the Charactermancer Bug Thread . I'll see if I can drop some update nuggets from the linked thread for reference too... There was apparently an update to the app last November, make sure you have the most up to date version installed. There were also some work arounds posted. If none of that works you are best posting in the v2 app bug thread for visibility.