Game Will Not Load: Stuck on Loading Screen with No Countdown Timer

1. I'm using Chrome 74.0.3729.131

2. I don't have any extensions on my browser that I know of.

3. I'm currently using Windows 10.

Whenever I try to access a game I GM that uses the Unofficial Elder Scrolls RPG character sheets, it gets stuck on the loading screen without a countdown timer. I've also tried it with Firefox and have had no luck with that either. I've cleared the cache on both browsers and still nothing. I've had players on in the group try to access and still no luck.

Hello MalachorMartyr,

I'm sorry to hear that you're having issues with the site.

To rule out potential issues, please carefully work through all of these steps in our guide to Solving Technical Issues:

• Step 1: Make sure to use the right browser
  • Please check if these issues persist when using both Chrome and Firefox.
• Step 2: Ensure that there are no extensions/addons interfering with Roll20
  • Please disable all add-ons/extensions. Please follow these instructions to check if any are enabled.
• Step 3: Clear your cache

If none of the above succeeds, please thoroughly work through all of Step 4. (Don't forget the complete Console Log!)

Thank you!

MalachorMartyr,

Having same issue today. Are you still having this issue?
I have gone about using firefox and chrome. cleared cache. restarted PC. And have tried recreating my game and having friends join. All of us get the same issue. When I go into game settings before launching I notice if I change the character sheet from Unofficial Elder Scrolls RPG to say DND5E it will load. I feel the issue lies with loading the character sheet and any compendiums that load with it.

Also @ Dragon Dreamer: Here is a copy of the console log when trying to load the Unofficial Elder Scrolls RPG

Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com". Either the 'unsafe-inline' keyword, a hash ('sha256-jQm9Q99CqYiOhf+BaQScyJqpjSb9Kosx34xr+RRlzgs='), or a nonce ('nonce-...') is required to enable inline execution.

/editor/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com". Either the 'unsafe-inline' keyword, a hash ('sha256-+3W9zufhVFpD1XwP4aFx3yWExD//7uoJ+EnLO3a9V0Q='), or a nonce ('nonce-...') is required to enable inline execution.

jquery.migrate.js:20 JQMIGRATE: Logging is active

app.roll20.net/:18 GET https://app.roll20.net/editor/startjs/?timestamp=1557513723&disablewebgl=false&forcelongpolling=false&offsite=false&fbdebug=false&forcetouch=false net::ERR_ABORTED 500

loading.js?v=11:1 Uncaught ReferenceError: d20ext is not defined

    at loading.js?v=11:1

(anonymous) @ loading.js?v=11:1

app.roll20.net/:5232 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com". Either the 'unsafe-inline' keyword, a hash ('sha256-jiNqyQH+c3UoGw+3KCsfwX/PqHHvH553XKN4/ZYKy38='), or a nonce ('nonce-...') is required to enable inline execution.

app.js?1557244333:536 Uncaught TypeError: Cannot read property 'siteURL' of undefined

    at app.js?1557244333:536

    at app.js?1557244333:572

(anonymous) @ app.js?1557244333:536

(anonymous) @ app.js?1557244333:572

tutorial_tips.js:7 tuts loaded

Sheridan A.,

Yes, still having the issue. I switched back to regular 5e and had most of the info on the character sheets (NPC's included) wiped.

Still looking for a response from Roll20 support on how or when we can get access to this game. Any and all assistance would be appreciated. 

Hello again,

I am sorry to hear that you are still having this issue MalachorMartyr. Can you please confirm the information in my last response in regards to if the issue is persisting in both Firefox and Chrome? As well as ensuring that there are no extensions/add-ons active using the provided information to do so?

Sheridan A., can you confirm that there are no extension/add-ons active in either browser?

As soon as we have all of the requested information, we will be able to pass it along to the devs.

Thanks!

Dragon Dreamer:

Chrome: V. 74.0.3729.131 (64bit); tried with all addons and extensions I use enabled and disabled they also dont effect the other games I am involved in when enabled on roll20. 

Firefox: V.  66.0.5 (64bit), no addons at all, fresh install.

Hello Sheridan A.,

Thank you for this information. I have gone ahead and passed this information along to the devs. 

Dragon Dreamer,

Yes, sorry for the late response.

I initially tried to run it with Chrome version 74.0.3729.131 with Adblock Plus. No result.

Tried Chrome again with no add ons. Still no result.

Tried with Firefox 66.0.5. Still no result.

Try the sheet again today. I was able to load into it. Maybe a recent code pushed fixed and/or broke it.

Cassie,

I just tried it on a test game and it seems to work. Thanks Roll20 crew and thanks for the heads-up Cassie!