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Quota Exceeded Glitch

1557873920

Edited 1557873934
I'm a base member so I only have 100 MB of free space to upload art assets, and so when Roll20 told me that I hit that in my Art Library, I decided to delete some of the clutter. The first time I got the quota exceeded screen I had a bunch of art assets and deleted all of them save a few character tokens and maps, and I thought that was going to be that for a while atleast. However now I keep hitting the quota exceeded screen, faster and faster, than ever before and despite how many items I delete it doesnt seem to even dent the number of MB I have. I've deleted all my maps and am now left with 5 character tokens left but Roll20 still says I have 101 MB/100 MB of upload storage, anyone know a fix for this?
1557876712
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Are you uploading music as well? Audio counts against your quota.
I have encountered this glitch as well. I've tried deleting music, maps, characters, icons, all sorts of things. For some reason it won't let me add anything, saying my quota has reached the max.
Hello all, I am sorry to hear that you are having this issue with your storage quota. Can you verify where you are deleting the items?  To delete items from your Art Library, you must  be deleted from Recent Uploads to actually clear it from your Storage Quota.   Let us know if you are still having this issue and we can provide additional assistance. Thanks!
1557928302

Edited 1557928379
Yes, I am deleting stuff from recent uploads. It's under art gallery right?I've been doing that primarily, but it still isn't fixing it. I just deleted something else about a minute ago, but it still gave me the same results.
Hello again, I have passed this information along to the devs. We hope to have more information for you soon.
Hi everyone, If you attempt to upload a large enough file that it shows up in your quota (1+ MB) and delete that are you still encountering this problem?