Only one campaign won't load

I had a campaign that crashed with a graphic error during combat. When I tried to reload it on two different machines and several browsers, it hung on the loading screen. I thought it was something with roll20 in general, but all my other campaigns load without issue.

The devs will need to know which campaign you're having issues with.  Don't post a link that has the word join in it, post the link that has the word details in it :)

Thanks for the assist Gen Kitty. update: The map was loaded to the default blank map for the players. It still doesn't load. <a href="https://app.roll20.net/campaigns/details/3432599/oui-phucc" rel="nofollow">https://app.roll20.net/campaigns/details/3432599/oui-phucc</a>

Hello James L., I'm sorry to hear that you're having issues with the site. To rule out potential issues, please carefully work through these steps of our guide to&nbsp; Solving Technical Issues . Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome&nbsp; and&nbsp; Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable&nbsp; all&nbsp; add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through&nbsp; Step 4 .&nbsp; (Don't forget the complete Console Log!) Thank you!

I did those things before posting. And as I said, all the other campaigns load without issue. There's something specifically wrong with this campaign. The GM also told me when he logged in yesterday it failed to load for him as well.

Hello James L.,&nbsp; Thank you for that update. Can you also be sure to provide us the information requested in&nbsp; Step 4 ,&nbsp;including the Console log?&nbsp; I have gone ahead and passed this information along to the devs. However, can you also ask the DM to follow the troubleshooting steps provided above, as well provide us the requested information in&nbsp; Step 4 ? Thanks!

Web Browser: Chrome (though it happens in every browser) Browser Version:&nbsp; Version 74.0.3729.157 (Official Build) (64-bit) OS: Windows 10 Yes javascript enabled Kaspersky Antivirus (Was disabled to try an load that way. Also on another machine, it still failed to load. No Anti-virus present) I have no idea how to find the list of browser add-ons/extensions Console Log: app.roll20.net/:12 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> <a href="https://gc.kis.v2.scr.kaspersky-labs.com" rel="nofollow">https://gc.kis.v2.scr.kaspersky-labs.com</a> wss://gc.kis.v2.scr.kaspersky-labs.com". Either the 'unsafe-inline' keyword, a hash ('sha256-l+em7fYH2c3ideqoQcZBa6r5PuE7zgowghBf1DBuZaY='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> <a href="https://gc.kis.v2.scr.kaspersky-labs.com" rel="nofollow">https://gc.kis.v2.scr.kaspersky-labs.com</a> wss://gc.kis.v2.scr.kaspersky-labs.com". Either the 'unsafe-inline' keyword, a hash ('sha256-+3W9zufhVFpD1XwP4aFx3yWExD//7uoJ+EnLO3a9V0Q='), or a nonce ('nonce-...') is required to enable inline execution. jquery.migrate.js:20 JQMIGRATE: Logging is active app.roll20.net/:4898 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> <a href="https://gc.kis.v2.scr.kaspersky-labs.com" rel="nofollow">https://gc.kis.v2.scr.kaspersky-labs.com</a> wss://gc.kis.v2.scr.kaspersky-labs.com". Either the 'unsafe-inline' keyword, a hash ('sha256-jiNqyQH+c3UoGw+3KCsfwX/PqHHvH553XKN4/ZYKy38='), or a nonce ('nonce-...') is required to enable inline execution. app.js?1557852740:541 70 app.js?1557852740:543 TOUCH SUPPORTED: false app.js?1557852740:543 USING WEBGL ACCELERATION... app.js?1557852740:543 WEBGL STARTUP SUCCESS app.js?1557852740:545 Custom Sheet Translation app.js?1557852740:536 select app.js?1557852740:536 Switch mode to select app.js?1557852740:557 Initializing new dice engine with randomness... app.js?1557852740:557 Using random entropy app.js?1557852740:560 Compiling sheet... app.js?1557852740:560 Found rolltemplate: simple app.js?1557852740:560 Found rolltemplate: atk app.js?1557852740:560 Found rolltemplate: dmg app.js?1557852740:560 Found rolltemplate: atkdmg app.js?1557852740:560 Found rolltemplate: desc app.js?1557852740:560 Found rolltemplate: spell app.js?1557852740:560 Found rolltemplate: traits app.js?1557852740:560 Found rolltemplate: npc app.js?1557852740:560 Found rolltemplate: npcatk app.js?1557852740:560 Found rolltemplate: npcdmg app.js?1557852740:560 Found rolltemplate: npcaction app.js?1557852740:560 Found rolltemplate: mancerroll app.js?1557852740:560 Found rolltemplate: mancerhproll app.js?1557852740:560 Found Charactermancer Repeating Section: topbar app.js?1557852740:560 Found Charactermancer Repeating Section: leveler-topbar app.js?1557852740:560 Found Charactermancer Repeating Section: row app.js?1557852740:560 Found Charactermancer Repeating Section: utilityrow app.js?1557852740:560 Found Charactermancer Repeating Section: choose app.js?1557852740:560 Found Charactermancer Repeating Section: custom-proficiency app.js?1557852740:560 Found Charactermancer Repeating Section: custom-trait app.js?1557852740:560 Found Charactermancer Repeating Section: spell-holder app.js?1557852740:560 Found Charactermancer Repeating Section: spell-item app.js?1557852740:560 Found Charactermancer Repeating Section: asi-row app.js?1557852740:560 Found Charactermancer Repeating Section: hpbylevel app.js?1557852740:560 Found Charactermancer Template: l1-welcome app.js?1557852740:560 Found Charactermancer Template: l1-race app.js?1557852740:560 Found Charactermancer Template: l1-class app.js?1557852740:560 Found Charactermancer Template: l1-abilities app.js?1557852740:560 Found Charactermancer Template: l1-background app.js?1557852740:560 Found Charactermancer Template: l1-equipment app.js?1557852740:560 Found Charactermancer Template: l1-spells app.js?1557852740:560 Found Charactermancer Template: l1-feat app.js?1557852740:560 Found Charactermancer Template: l1-bio app.js?1557852740:560 Found Charactermancer Template: l1-summary app.js?1557852740:560 Found Charactermancer Template: final app.js?1557852740:560 Found Charactermancer Template: lp-welcome app.js?1557852740:560 Found Charactermancer Template: lp-levels app.js?1557852740:560 Found Charactermancer Template: lp-choices app.js?1557852740:560 Found Charactermancer Template: lp-asi app.js?1557852740:560 Found Charactermancer Template: lp-spells app.js?1557852740:560 Found Charactermancer Template: lp-summary app.js?1557852740:560 Found Charactermancer Template: lp-spellchoice app.js?1557852740:560 Found webworker script app.js?1557852740:560 Finding sheet rolls... app.js?1557852740:560 Including compendium template css. app.js?1557852740:563 window resize app.js?1557852740:543 Final set zoom! app.js?1557852740:542 UPDATE GL SIZE! app.js?1557852740:543 Final set zoom! tutorial_tips.js:7 tuts loaded 9Mixed Content: The page at '&lt;URL&gt;' was loaded over HTTPS, but requested an insecure image '&lt;URL&gt;'. This content should also be served over HTTPS. sheetsandboxworker.js?1558450072210:682 Starting up WEB WORKER gpt.js:1 Refused to load the script '<a href="https://adservice.google.com/adsid/integrator.js?domain=app.roll20.net" rel="nofollow">https://adservice.google.com/adsid/integrator.js?domain=app.roll20.net</a>' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> <a href="https://gc.kis.v2.scr.kaspersky-labs.com" rel="nofollow">https://gc.kis.v2.scr.kaspersky-labs.com</a> wss://gc.kis.v2.scr.kaspersky-labs.com". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback. cc @ gpt.js:1 b @ gpt.js:1 W.j @ gpt.js:1 nc @ gpt.js:1 pc @ gpt.js:1 Tc @ gpt.js:1 (anonymous) @ gpt.js:1 tc @ gpt.js:1 (anonymous) @ gpt.js:1 (anonymous) @ gpt.js:1 (anonymous) @ gpt.js:1 gpt.js:1 Refused to load the script '<a href="https://adservice.google.com/adsid/integrator.js?domain=app.roll20.net" rel="nofollow">https://adservice.google.com/adsid/integrator.js?domain=app.roll20.net</a>' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> <a href="https://gc.kis.v2.scr.kaspersky-labs.com" rel="nofollow">https://gc.kis.v2.scr.kaspersky-labs.com</a> wss://gc.kis.v2.scr.kaspersky-labs.com". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback. b @ gpt.js:1 W.j @ gpt.js:1 nc @ gpt.js:1 pc @ gpt.js:1 Tc @ gpt.js:1 (anonymous) @ gpt.js:1 tc @ gpt.js:1 (anonymous) @ gpt.js:1 (anonymous) @ gpt.js:1 (anonymous) @ gpt.js:1 app.js?1557852740:555 MESSAGE RECEIVED app.js?1557852740:555 MessageEvent {isTrusted: true, data: "{"key_value":[{"key":"qid","value":"CNv27ffurOICFTwJswAdatMA6Q"}],"googMsgType":"adpnt"}", origin: "<a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a>", lastEventId: "", source: Window, …} app.js?1557852740:555 MESSAGE RECEIVED app.js?1557852740:555 MessageEvent {isTrusted: true, data: "0=goog_provide_mode↵4=3111699529↵6=2↵16=true↵19=ud…se↵29=4↵33=1558450072843↵35=true↵24=1558450073018", origin: "<a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a>", lastEventId: "", source: Window, …} app.js?1557852740:551 Final page load. app.js?1557852740:549 Auth'ed. app.js?1557852740:549 Go post auth! app.js?1557852740:549 initial setup app.js?1557852740:563 {id: "-LGhReJbVawDK87ZwfZa", title: "Dark Cave", playingidx: 0, trackids: Array(5), playstyle: "a", …} firebase.2.4.0.js:45 FIREBASE WARNING: Exception was thrown by user callback. TypeError: Cannot read property 'get' of undefined &nbsp; &nbsp; at <a href="https://app.roll20.net/assets/app.js?1557852740:563:21974" rel="nofollow">https://app.roll20.net/assets/app.js?1557852740:563:21974</a> &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at <a href="https://app.roll20.net/assets/app.js?1557852740:563:21923" rel="nofollow">https://app.roll20.net/assets/app.js?1557852740:563:21923</a> &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at Object.d20.jukebox.refreshJukeboxList (<a href="https://app.roll20.net/assets/app.js?1557852740:563:21855" rel="nofollow">https://app.roll20.net/assets/app.js?1557852740:563:21855</a>) &nbsp; &nbsp; at T.i.&lt;anonymous&gt; (<a href="https://app.roll20.net/assets/app.js?1557852740:549:25393" rel="nofollow">https://app.roll20.net/assets/app.js?1557852740:549:25393</a>) &nbsp; &nbsp; at T.i.trigger (<a href="https://app.roll20.net/assets/base.js?1557851378:7:20140" rel="nofollow">https://app.roll20.net/assets/base.js?1557851378:7:20140</a>) &nbsp; &nbsp; at T.i.change (<a href="https://app.roll20.net/assets/base.js?1557851378:7:23509" rel="nofollow">https://app.roll20.net/assets/base.js?1557851378:7:23509</a>) &nbsp; &nbsp; at T.i.set (<a href="https://app.roll20.net/assets/base.js?1557851378:7:21778" rel="nofollow">https://app.roll20.net/assets/base.js?1557851378:7:21778</a>) &nbsp; &nbsp; at <a href="https://app.roll20.net/assets/app.js?1557852740:549:21750" rel="nofollow">https://app.roll20.net/assets/app.js?1557852740:549:21750</a>&nbsp; S @ firebase.2.4.0.js:45 (anonymous) @ firebase.2.4.0.js:52 setTimeout (async) gc @ firebase.2.4.0.js:52 cc @ firebase.2.4.0.js:30 dc @ firebase.2.4.0.js:29 h.Kb @ firebase.2.4.0.js:220 h.Ld @ firebase.2.4.0.js:188 Eh.Ld @ firebase.2.4.0.js:178 (anonymous) @ firebase.2.4.0.js:176 yh @ firebase.2.4.0.js:170 La.onmessage @ firebase.2.4.0.js:169 firebase.2.4.0.js:52 Uncaught TypeError: Cannot read property 'get' of undefined &nbsp; &nbsp; at app.js?1557852740:563 &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at app.js?1557852740:563 &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at Object.d20.jukebox.refreshJukeboxList (app.js?1557852740:563) &nbsp; &nbsp; at T.i.&lt;anonymous&gt; (app.js?1557852740:549) &nbsp; &nbsp; at T.i.trigger (base.js?1557851378:7) &nbsp; &nbsp; at T.i.change (base.js?1557851378:7) &nbsp; &nbsp; at T.i.set (base.js?1557851378:7) &nbsp; &nbsp; at app.js?1557852740:549 (anonymous) @ app.js?1557852740:563 (anonymous) @ app.js?1557852740:563 d20.jukebox.refreshJukeboxList @ app.js?1557852740:563 (anonymous) @ app.js?1557852740:549 trigger @ base.js?1557851378:7 change @ base.js?1557851378:7 set @ base.js?1557851378:7 (anonymous) @ app.js?1557852740:549 (anonymous) @ firebase.2.4.0.js:201 gc @ firebase.2.4.0.js:52 cc @ firebase.2.4.0.js:30 dc @ firebase.2.4.0.js:29 h.Kb @ firebase.2.4.0.js:220 h.Ld @ firebase.2.4.0.js:188 Eh.Ld @ firebase.2.4.0.js:178 (anonymous) @ firebase.2.4.0.js:176 yh @ firebase.2.4.0.js:170 La.onmessage @ firebase.2.4.0.js:169 setTimeout (async) gc @ firebase.2.4.0.js:52 cc @ firebase.2.4.0.js:30 dc @ firebase.2.4.0.js:29 h.Kb @ firebase.2.4.0.js:220 h.Ld @ firebase.2.4.0.js:188 Eh.Ld @ firebase.2.4.0.js:178 (anonymous) @ firebase.2.4.0.js:176 yh @ firebase.2.4.0.js:170 La.onmessage @ firebase.2.4.0.js:169 app.js?1557852740:563 {id: "-LGhReJbVawDK87ZwfZa", title: "Dark Cave", playingidx: 0, trackids: Array(5), playstyle: "a", …} app.js?1557852740:563 Uncaught TypeError: Cannot read property 'get' of undefined &nbsp; &nbsp; at app.js?1557852740:563 &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at app.js?1557852740:563 &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at Object.d20.jukebox.refreshJukeboxList (app.js?1557852740:563) &nbsp; &nbsp; at Function.&lt;anonymous&gt; (app.js?1557852740:551) &nbsp; &nbsp; at base.js?1557851378:6 (anonymous) @ app.js?1557852740:563 (anonymous) @ app.js?1557852740:563 d20.jukebox.refreshJukeboxList @ app.js?1557852740:563 (anonymous) @ app.js?1557852740:551 (anonymous) @ base.js?1557851378:6 setTimeout (async) C.delay @ base.js?1557851378:6 C.defer @ base.js?1557851378:6 render @ app.js?1557852740:551 r @ base.js?1557851378:6 setTimeout (async) (anonymous) @ base.js?1557851378:6 (anonymous) @ app.js?1557852740:551 trigger @ base.js?1557851378:7 _onModelEvent @ base.js?1557851378:7 trigger @ base.js?1557851378:7 add @ base.js?1557851378:7 _add @ app.js?1557852740:81 child_added @ app.js?1557852740:81 (anonymous) @ firebase.2.4.0.js:203 gc @ firebase.2.4.0.js:52 cc @ firebase.2.4.0.js:30 dc @ firebase.2.4.0.js:29 h.Kb @ firebase.2.4.0.js:220 h.Ld @ firebase.2.4.0.js:188 Eh.Ld @ firebase.2.4.0.js:178 (anonymous) @ firebase.2.4.0.js:176 yh @ firebase.2.4.0.js:170 La.onmessage @ firebase.2.4.0.js:169 app.js?1557852740:560 Refresh Journal List! app.js?1557852740:560 Uncaught TypeError: Cannot read property 'each' of undefined &nbsp; &nbsp; at Object.d20.journal.refreshJournalList (app.js?1557852740:560) &nbsp; &nbsp; at app.js?1557852740:560 d20.journal.refreshJournalList @ app.js?1557852740:560 (anonymous) @ app.js?1557852740:560 setTimeout (async) i @ app.js?1557852740:560 d20.journal.refreshJournalList @ app.js?1557852740:560 (anonymous) @ app.js?1557852740:549 trigger @ base.js?1557851378:7 change @ base.js?1557851378:7 set @ base.js?1557851378:7 (anonymous) @ app.js?1557852740:549 (anonymous) @ firebase.2.4.0.js:201 gc @ firebase.2.4.0.js:52 cc @ firebase.2.4.0.js:30 dc @ firebase.2.4.0.js:29 h.Kb @ firebase.2.4.0.js:220 h.Ld @ firebase.2.4.0.js:188 Eh.Ld @ firebase.2.4.0.js:178 (anonymous) @ firebase.2.4.0.js:176 yh @ firebase.2.4.0.js:170 La.onmessage @ firebase.2.4.0.js:169 app.js?1557852740:551 Scan for new plays! app.js?1557852740:551 TypeError: Failed to set the 'volume' property on 'HTMLMediaElement': The provided double value is non-finite. &nbsp; &nbsp; at r.setVolume (app.js?1557852740:94) &nbsp; &nbsp; at T.i.setFadeIn (app.js?1557852740:551) &nbsp; &nbsp; at r (app.js?1557852740:551) &nbsp; &nbsp; at app.js?1557852740:551 &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at Function.C.each.C.forEach (base.js?1557851378:6) &nbsp; &nbsp; at T.i.u.&lt;computed&gt; [as each] (base.js?1557851378:7) &nbsp; &nbsp; at T.i._scanForNewPlays (app.js?1557852740:551) &nbsp; &nbsp; at r (base.js?1557851378:6) app.js?1557852740:551 Unable to play music...Flash blocked?

The game changed game master status. The new game master added a new encounter, so who knows what was added within it However, the new game master was a previous game master. And he also made a copy of the campaign and that one was able to load. I think it could be the map he used was causing the crash.

Any updates on this?

Looks like it works today. It was not working this time last week. Thank you for your assistance. Is there something we can do to avoid this happening again?

Drespar said: It seems there was a hang up with the jukebox caused by removing a playlist while it was actively playing. A ticket has been submitted for the underlying cause to prevent it from happening again. But if you notice the error code " app.js?1557852740:551 Unable to play music...Flash blocked? " again feel free to contact us directly at <a href="mailto:Team@Roll20.net" rel="nofollow">Team@Roll20.net</a> and we can get you taken care of. I'm having the same problem, and it started after I took some tracks out of a playlist, what should I do to get it working again? Here's the link to the game:&nbsp;<a href="https://app.roll20.net/campaigns/details/4314251/skull-and-shackles-mqt" rel="nofollow">https://app.roll20.net/campaigns/details/4314251/skull-and-shackles-mqt</a>

I've been having a similar issue, where only one game will not load consistently, unless I enter another game every other time I try. <a href="https://app.roll20.net/campaigns/details/4842732/philadelphia-mage" rel="nofollow">https://app.roll20.net/campaigns/details/4842732/philadelphia-mage</a> I've tried logging it, but sometimes it loads fine when I do, and sometimes not. My first report with a log got eaten by the page, and I have no energy to try it again rn.

Hello Mona Moonlight, I am sorry for the delayed response.&nbsp; Please let us know if you are still having this issue after following the troubleshooting steps below: Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome&nbsp; and&nbsp; Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable&nbsp; all&nbsp; add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through&nbsp;all of&nbsp; Step 4 .&nbsp; (Don't forget the complete Console Log!) Thank you!