is roll 20 broke??

Not really and IT genius.  But I've been using roll 20 for a while now and the last 3 weeks we haven't been able to play because the video and chat keep working then not.  Also some of the player can't see the map, only the fog of war, and some of the tokens.

Are you able to post some screenshots of what you / they are seeing, plus your current settings?

The AV issues are what is being experienced here:&nbsp; <a href="https://app.roll20.net/forum/post/7230964/webrtc-update-official-feedback-thread" rel="nofollow">https://app.roll20.net/forum/post/7230964/webrtc-update-official-feedback-thread</a> The non-loading graphics etc may have been a problem between my ISP and Amazon WS but I can't be sure. Roll20 seems slow even from my work connection though. Screenshot below is full page load time. Video here is the screen actually loading. Takes nearly 60 seconds.

Hello all, Jeffrey D. said: Not really and IT genius.&nbsp; But I've been using roll 20 for a while now and the last 3 weeks we haven't been able to play because the video and chat keep working then not.&nbsp; Also some of the player can't see the map, only the fog of war, and some of the tokens. In regards to the Audio/Video issue you are experiencing,&nbsp; carefully work through Steps 1 through 8 of the Roll20 guide to &nbsp; Audio Visual Troubleshooting : Step 1: Make sure you’re using the most recent version of either Chrome or Firefox Please check if these issues persist when using both Chrome&nbsp; and&nbsp; Firefox. Step 2: Give Roll20 permission to use your microphone and camera Step 3: Make sure Video and Voice are turned on inside Roll20 Step 4: Clear your Web Browser’s Cache Step 5: Make sure you have the right ports open Step 6: Check if your camera is working with WebRTC Step 7: Check that your camera is functioning Step 8: Do a bandwidth test If none of the above succeeds, please thoroughly work through&nbsp; Step 9 : Step 9: Solving Technical Issues Step 9.2: Ensure that there are no extensions/addons interfering with Roll20 Please disable&nbsp; all&nbsp; add-ons/extensions. Step 9.4: Provide a bug report Please ensure that the Console Log is complete. If you have a macbook pro (or a macbook in general), try this: open a terminal and type "sudo killall VDCAssistant" to see if this solves the issue. Information can be found&nbsp; here in an Apple forum post . In regards to your issue with tokens, please check out the Wiki for more information on settings. You may also provide us with screenshots of your token settings for the tokens your players are not seeing.&nbsp; Robin B. said: The AV issues are what is being experienced here:&nbsp; <a href="https://app.roll20.net/forum/post/7230964/webrtc-update-official-feedback-thread" rel="nofollow">https://app.roll20.net/forum/post/7230964/webrtc-update-official-feedback-thread</a> The non-loading graphics etc may have been a problem between my ISP and Amazon WS but I can't be sure. Roll20 seems slow even from my work connection though. Screenshot below is full page load time. Video here is the screen actually loading. Takes nearly 60 seconds. Please also try all of the Audio/Video Troubleshooting steps above and let us know the results. Step 9 is also needed to be followed for the graphic issue as well. Thanks!