Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
×

Cookie Preferences

We use Cookies to help personalize and improve Roll20. For more information on our use of non-essential Cookies, visit our Privacy Policy here.
Roll20 Logo

Play NowArrow

Join a GameArrow

CharactersArrow

ShopArrow

ToolsArrow

CompendiumArrow

CommunityArrow

Search

Sign InArrow

Roll20 Logo Hamburger Menu
This post has been closed. You can still view previous posts, but you can't post any new replies.

Gifted Subscription to Wrong Account

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Gifted Subscription to Wrong Account
1559253974
Dungeon Master
Permalink for 7493200 Quote
Hey, a friend gifted me a subscription but sent it to the wrong account. Both of which I own, but one is my player account and the other is a DMing account I share with another friend. Is there a way to fix this? The purchase was made about a half hour ago.
1559255331
Pat S.
Forum Champion
Sheet Author
Permalink for 7493268 Quote
He will have to email the devs at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> and explain what happened.
1559314643
Dragon Dreamer
Permalink for 7494753 Quote
Hello Dungeon Master, As Pat S. stated, this issue will need to be handled with the Accounts Team via <a href="mailto:Team@Roll20.net" rel="nofollow">Team@Roll20.net</a> . As such, this thread will be closed. Thanks.