Since you haven't yet been approached by a mod, you can cut some time out of the process by following the guide to Solving Technical Issues (particularly step 4). The more information you give, the better someone can give you a hand: Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . ( Don't forget the complete Console Log! ) Thank you!