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Account reset

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Account reset
1559710416
Drakflygare
Permalink for 7507935 Quote
So I just realized that my account has been reset after logging in and using roll20 on another computer, my games, game time, recent people played with and time played are all reset to none, is there some way to undo this reset or am I stuck with an essentially brand new account?
1559710748
Pat S.
Forum Champion
Sheet Author
Permalink for 7507951 Quote
I would recommend sending an email to the Devs about this. Their contact address is <a href="mailto:Team@Roll20.net" rel="nofollow">Team@Roll20.net</a> Double check you are using the correct email address when you are logging in also. Sometimes a person thinks they are using the correct email but find out they are not.
1559710773
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 7507952 Quote
I never seen this reported before. It definitely sounds like something's wrong. Have you verified that you absolutely do not have two very similar accounts?
1559711581
drakflygare
Permalink for 7507977 Quote
thanks, turns out I had two accounts created within months of each other for some reason
1559713173
Pat S.
Forum Champion
Sheet Author
Permalink for 7508019 Quote
Glad it was resolved and everything is good to go for you.
1559740947
Dragon Dreamer
Permalink for 7508447 Quote
Hello drakflygare, I am glad to hear this issue has been resolved.&nbsp; Feel free to open a new thread if you have any additional questions or concerns. As such, I am going to close this thread. Best!