Hello staff m., I am sorry to hear that your player is encountering this issue with numbers on their token. To rule out potential issues, please have your player carefully work through the following steps of our guide to Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please also have them thoroughly work through Step 4 and provide all of the requested in this thread. (Don't forget the name of the campaign and complete Console Log!) Thank you!