Hello david a., I am sorry to hear that you have encountered this issue with nameplates. Please check your Zoom level for your browser is set to 100%. You can do so by using Ctrl + 0. If that does not do the trick, please carefully work through these steps of our guide to Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox and try again. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and try again. Step 3: Clear your cache and try again. If none of the above succeeds, please provide the name of the campaign and thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!