Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

ERROR: Unable to find character to edit and your connection to the server has been interrupted

I'm having both of these issues, the "Unable to find character to edit" one is more recent, but it doesn't seem to be permanent.

Let me explain:

I get the "connection to the server has been interrupted" error while the game is loading. When I get into the game and I click my character, I get a blank white popup so I click the edit button, and I get the "Unable to find character to edit" error. When I first saw this I panicked, thinking my character somehow got corrupted, but after a few minutes, the character just... worked. It lets me access my character sheet not only through the edit button but also through the tab whereas before it didn't.

I've tried turning my computer off and on again, I've cleared my cache, I've disabled my addons (well, on chrome, at least, but it doesn't really matter), and I've checked on both Chrome and Firefox. They both had the issue, and they both had the "suddenly it starts working" thing happening, so it feels like this just spontaneously began happening. Is this a bug, or is this a technical issue? Or is it neither?

Hello Elizabeth C.,

I'm sorry to hear that you're having issues with the site connecting to your campaign and the character sheet.

To rule out potential issues, please carefully work through these steps of our guide to Solving Technical Issues:


If none of the above succeeds, please thoroughly work through all of the requested information in Step 4(Don't forget the complete Console Log!)

Thank you!

July 06 (6 years ago)

Edited July 06 (6 years ago)

For the sake of completeness I'm also adding the differences between the two browsers. My main browser for Roll20 is Google Chrome, but I'm adding Firefox for archival purposes (in case someone runs into this same issue and they use Firefox. I'm not adding Firefox's Console Log for the fact that they have the same symptoms and they would likely say the same thing)

Edit: Apologies for the hyperlinks. I don't know how to get rid of them. Please don't click on them. I don't know if they lead anywhere, and if they do I don't want people getting viruses.

My explanation of the issue is in the first post. 

Web Browser: Google Chrome (or Firefox)

Browser Version: Well, both Chrome and Firefox don’t let me open without updating, so I’m assuming the latest version.

Operating System: Windows 8.1

Javascript is enabled.

Anti-virus software: McAfee

Browser extensions: AdBlocker (I disabled it for the site), McAfee web advisor. (Google Translate for Firefox, but not Chrome)

Console Log (Google Chrome):

Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com". Either the 'unsafe-inline' keyword, a hash ('sha256-WFnG2qNcIRXSzLPPytOeriNFTH7XBSvmNs89bJ8UDC8='), or a nonce ('nonce-...') is required to enable inline execution.

 

app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com". Either the 'unsafe-inline' keyword, a hash ('sha256-+3W9zufhVFpD1XwP4aFx3yWExD//7uoJ+EnLO3a9V0Q='), or a nonce ('nonce-...') is required to enable inline execution.

 

jquery.migrate.js:20 JQMIGRATE: Logging is active

app.roll20.net/:5273 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com". Either the 'unsafe-inline' keyword, a hash ('sha256-vileAyXucIHIT+3pbOzFP62jSSQqBYQ/DZ/WZAa5v4Y='), or a nonce ('nonce-...') is required to enable inline execution.

 

app.js?1562081990:541 70

app.js?1562081990:543 TOUCH SUPPORTED: false

app.js?1562081990:543 USING WEBGL ACCELERATION...

app.js?1562081990:543 WEBGL STARTUP SUCCESS

app.js?1562081990:545 Custom Sheet Translation

app.js?1562081990:536 select

app.js?1562081990:536 Switch mode to select

app.js?1562081990:557 Initializing new dice engine with randomness...

app.js?1562081990:557 Using random entropy

app.js?1562081990:560 Compiling sheet...

app.js?1562081990:560 Found rolltemplate: simple

app.js?1562081990:560 Found rolltemplate: atk

app.js?1562081990:560 Found rolltemplate: dmg

app.js?1562081990:560 Found rolltemplate: atkdmg

app.js?1562081990:560 Found rolltemplate: desc

app.js?1562081990:560 Found rolltemplate: spell

app.js?1562081990:560 Found rolltemplate: traits

app.js?1562081990:560 Found rolltemplate: npc

app.js?1562081990:560 Found rolltemplate: npcatk

app.js?1562081990:560 Found rolltemplate: npcdmg

app.js?1562081990:560 Found rolltemplate: npcaction

app.js?1562081990:560 Found rolltemplate: mancerroll

app.js?1562081990:560 Found rolltemplate: mancerhproll

app.js?1562081990:560 Found Charactermancer Repeating Section: topbar

app.js?1562081990:560 Found Charactermancer Repeating Section: leveler-topbar

app.js?1562081990:560 Found Charactermancer Repeating Section: row

app.js?1562081990:560 Found Charactermancer Repeating Section: utilityrow

app.js?1562081990:560 Found Charactermancer Repeating Section: choose

app.js?1562081990:560 Found Charactermancer Repeating Section: custom-proficiency

app.js?1562081990:560 Found Charactermancer Repeating Section: custom-trait

app.js?1562081990:560 Found Charactermancer Repeating Section: spell-holder

app.js?1562081990:560 Found Charactermancer Repeating Section: spell-item

app.js?1562081990:560 Found Charactermancer Repeating Section: asi-row

app.js?1562081990:560 Found Charactermancer Repeating Section: hpbylevel

app.js?1562081990:560 Found Charactermancer Template: l1-welcome

app.js?1562081990:560 Found Charactermancer Template: l1-race

app.js?1562081990:560 Found Charactermancer Template: l1-class

app.js?1562081990:560 Found Charactermancer Template: l1-abilities

app.js?1562081990:560 Found Charactermancer Template: l1-background

app.js?1562081990:560 Found Charactermancer Template: l1-equipment

app.js?1562081990:560 Found Charactermancer Template: l1-spells

app.js?1562081990:560 Found Charactermancer Template: l1-feat

app.js?1562081990:560 Found Charactermancer Template: l1-bio

app.js?1562081990:560 Found Charactermancer Template: l1-summary

app.js?1562081990:560 Found Charactermancer Template: final

app.js?1562081990:560 Found Charactermancer Template: lp-welcome

app.js?1562081990:560 Found Charactermancer Template: lp-levels

app.js?1562081990:560 Found Charactermancer Template: lp-choices

app.js?1562081990:560 Found Charactermancer Template: lp-asi

app.js?1562081990:560 Found Charactermancer Template: lp-spells

app.js?1562081990:560 Found Charactermancer Template: lp-summary

app.js?1562081990:560 Found Charactermancer Template: lp-spellchoice

app.js?1562081990:560 Found webworker script

app.js?1562081990:560 Finding sheet rolls...

app.js?1562081990:561 Including compendium template css.

app.js?1562081990:563 window resize

app.js?1562081990:543 Final set zoom!

app.js?1562081990:542 UPDATE GL SIZE!

app.js?1562081990:543 Final set zoom!

tutorial_tips.js:7 tuts loaded

28Mixed Content: The page at '<URL>' was loaded over HTTPS, but requested an insecure image '<URL>'. This content should also be served over HTTPS.

app.js?1562081990:551 Final page load.

app.js?1562081990:563 Refresh jukebox List!

app.js?1562081990:551 Scan for new plays!

sheetsandboxworker.js?1562434569417:682 Starting up WEB WORKER

gpt.js:1 Refused to load the script 'https://adservice.google.com/adsid/integrator.js?domain=app.roll20.net' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.

 

pc @ gpt.js:1

gpt.js:1 Refused to load the script 'https://adservice.google.com/adsid/integrator.js?domain=app.roll20.net' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.

 

b @ gpt.js:1

app.js?1562081990:549 Auth'ed.

app.js?1562081990:549 Go post auth!

app.js?1562081990:549 initial setup

app.js?1562081990:547 T.i

app.js?1562081990:549 Got players value...

app.js?1562081990:550 joining game...

5app.js?1562081990:547 Full load page!

app.js?1562081990:549 We have 5 pages

app.js?1562081990:555 refershing page listings!

app.js?1562081990:548 Player -LhOiWZNotXvBpe_h3Uy is offline...

app.js?1562081990:228 THREE.WebGLRenderer 69

app.js?1562081990:548 Global Volume: 0=0

app.js?1562081990:550 Deferred finish joining...

app.js?1562081990:541 Firebase Online

app.js?1562081990:549 handle page changes

app.js?1562081990:549 false

app.js?1562081990:551 Scan for new plays!

app.js?1562081990:563 Refresh jukebox List!

app.js?1562081990:555 refershing page listings!

app.js?1562081990:550 init active page!

app.js?1562081990:547 activate page!

app.js?1562081990:547 FULLY ACTIVATE VIEWS FOR PAGE.

app.js?1562081990:547 Graphics: 0

app.js?1562081990:547 Paths: 0

app.js?1562081990:555 refershing page listings!

app.js?1562081990:547 Reorder by ZORDER

app.js?1562081990:545 Do refresh link cache!

app.js?1562081990:547 Reorder by ZORDER

app.js?1562081990:560 Refresh Journal List!

app.js?1562081990:560 Search took 101ms

pubads_impl_2019062401.js:1 Refused to load the script 'https://cdn.ampproject.org/rtv/011906111828200/amp4ads-host-v0.js' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.

 

_.ie @ pubads_impl_2019062401.js:1

app.js?1562081990:546 Swapping https://s3.amazonaws.com/files.d20.io/images/84252381/Z4S6CogIMUPDfj-Cw-ufsw/thumb.png?15608238305 to https://s3.amazonaws.com/files.d20.io/images/84252381/Z4S6CogIMUPDfj-Cw-ufsw/max.png?15608238305

app.js?1562081990:540 Executing swap, new source:  https://s3.amazonaws.com/files.d20.io/images/84252381/Z4S6CogIMUPDfj-Cw-ufsw/max.png?15608238305

app.js?1562081990:547 Reorder by ZORDER

amp-inabox.js:141 Powered by AMP HTML – Version 1906111828200 https://app.roll20.net/editor/

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:552 Show Character View Dialog!

app.js?1562081990:552 DELAY RENDER FOR ATTRIBUTES!

app.js?1562081990:545 189

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:549 handle page changes

app.js?1562081990:549 false

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:550 init active page!

app.js?1562081990:547 activate page!

app.js?1562081990:547 FULLY ACTIVATE VIEWS FOR PAGE.

app.js?1562081990:547 Graphics: 5

app.js?1562081990:547 Paths: 2

app.js?1562081990:555 refershing page listings!

app.js?1562081990:547 Reorder by ZORDER

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:541 Timeout ref showed error!

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:552 --- RENDER CHARACTIVE VIEW ----

app.js?1562081990:552 Redoing charsheet html

app.js?1562081990:552 4139ms to end of html

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

VM12:4669 5th Edition OGL by Roll20 v2.7

app.js?1562081990:552 Really updating character sheet values

app.js?1562081990:553 Foudn a pre-defined key order!

app.js?1562081990:552 Setting up repeating sections took until 7267ms

app.js?1562081990:552 Updating ALL VALUES

app.js?1562081990:552 Finding list of dirty attributes took until 7305ms

app.js?1562081990:552 Querytest took until 7321ms

app.js?1562081990:552 Attribute cache compliation took until 7348ms

app.js?1562081990:552 Set values (including auto-calcuating variables) took until 12152ms

app.js?1562081990:552 Appending to screen took until 14996ms

app.js?1562081990:552 Took 15038ms

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:563 window resize

app.js?1562081990:543 Final set zoom!

app.js?1562081990:542 UPDATE GL SIZE!

app.js?1562081990:543 Final set zoom!

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:552 Show Character View Dialog!

app.js?1562081990:552 --- RENDER CHARACTIVE VIEW ----

app.js?1562081990:552 Redoing charsheet html

app.js?1562081990:552 1721ms to end of html

app.js?1562081990:545 189

app.js?1562081990:552 Really updating character sheet values

app.js?1562081990:553 Foudn a pre-defined key order!

app.js?1562081990:552 Setting up repeating sections took until 675ms

app.js?1562081990:552 Updating ALL VALUES

app.js?1562081990:552 Finding list of dirty attributes took until 681ms

app.js?1562081990:552 Querytest took until 692ms

app.js?1562081990:552 Attribute cache compliation took until 704ms

app.js?1562081990:552 Set values (including auto-calcuating variables) took until 1290ms

app.js?1562081990:552 Appending to screen took until 1860ms

app.js?1562081990:552 Took 1990ms

VM12:4669 5th Edition OGL by Roll20 v2.7

app.js?1562081990:555 MESSAGE RECEIVED

app.js?1562081990:555 MessageEvent

app.js?1562081990:563 window resize

app.js?1562081990:543 Final set zoom!

app.js?1562081990:542 UPDATE GL SIZE!

app.js?1562081990:543 Final set zoom!



Addendum: I'm using a hotspot rather than a router if that's of any help.

Hello Elizabeth C.,

Thank you for that information. 

I have passed it along to the devs. Once we have more information, we will let you know!