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Can't add images and maps.

I've been having trouble uploading images and maps to my game. I'm a roll 20 Plus subscriber. I have an image that I wanted to use on a page to show the players the isometric map of the town they were in, but I can't get the image to load at all. I also created some encounter maps and they will also not upload to my game. I need this resolved by next week, when my next session is.

July 18 (6 years ago)

Edited July 18 (6 years ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

Things to check:

Are the images showing in your image library?

Have you checked your storage quota to make sure you haven't exceeded it?

Are the images of reasonable size and of a type Roll20 can use?

If they are jpegs, make sure the extension is .jpg, not .jpeg (these latter parse incorrectly and are not recognized).

Hello Josh S.,

I am sorry for the delayed response.

Are you still having this issue? if so, can you verify the information keithcurtis presented? 

Thanks!