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Game getting stuck on loading screen

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Game getting stuck on loading screen
  4. Resolved (for bugs only)
1563488053

Edited 1563488493
Tanner W.
Pro
Permalink for 7620146 Quote
I am unable to enter a specific game, one I am GM-ing.  Upon launching the game becomes stuck on the "loading" screen.  This first occurred after trying to edit a playlist in-game.  This has occurred only with the game "WFRP:  Making the Rounds," all other games that I am a part of are still accessible.  This issue has occurred while using Chrome as well as Firefox. The Forum errors every time I try to post the Console log. Thanks in advance! OS:  Windows 10 64-bit Screen Resolution 1920 x 1080 Web Browser:  Chrome 75.0.3770.142 JavaScript enabled Antivirus:  Avast Extensions: AdBlock Add to Amazon Wish List Avast Online Security Avast SafePrice Evernote Web Clipper Google Calendar Goggle Dictionary Google Docs Offline Google Mail Checker Grammarly for Chrome Honey InvisibleHand Pinterest Save Button Save to Google Drive Save to Pocket VTT Enhancement Suite Weather
1563488996
Nicholas
Roll20 Team
Permalink for 7620193 Quote
Hi Tanner W., We just made some adjustments in the backend of your game. Could you give it another try now and let me know the results? Thanks!
1563489021
Tanner W.
Pro
Permalink for 7620194 Quote
This is the end of the log: 607a485c-8228-4b1b-a3d4-0f6f560e54a1:45 FIREBASE WARNING: Exception was thrown by user callback. TypeError: Cannot read property 'get' of undefined &nbsp; &nbsp; at blob:<a href="https://app.roll20.net/fa1d842e-ef7b-43d5-a180-ece409d67c27:589:23605" rel="nofollow">https://app.roll20.net/fa1d842e-ef7b-43d5-a180-ece409d67c27:589:23605</a> &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at blob:<a href="https://app.roll20.net/fa1d842e-ef7b-43d5-a180-ece409d67c27:589:23554" rel="nofollow">https://app.roll20.net/fa1d842e-ef7b-43d5-a180-ece409d67c27:589:23554</a> &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at Object.d20.jukebox.refreshJukeboxList (blob:<a href="https://app.roll20.net/fa1d842e-ef7b-43d5-a180-ece409d67c27:589:23486" rel="nofollow">https://app.roll20.net/fa1d842e-ef7b-43d5-a180-ece409d67c27:589:23486</a>) &nbsp; &nbsp; at T.i.&lt;anonymous&gt; (blob:<a href="https://app.roll20.net/fa1d842e-ef7b-43d5-a180-ece409d67c27:567:68" rel="nofollow">https://app.roll20.net/fa1d842e-ef7b-43d5-a180-ece409d67c27:567:68</a>) &nbsp; &nbsp; at T.i.trigger (blob:<a href="https://app.roll20.net/1e638527-8c61-467c-bd5e-f950aef2345a:7:20140" rel="nofollow">https://app.roll20.net/1e638527-8c61-467c-bd5e-f950aef2345a:7:20140</a>) &nbsp; &nbsp; at T.i.change (blob:<a href="https://app.roll20.net/1e638527-8c61-467c-bd5e-f950aef2345a:7:23509" rel="nofollow">https://app.roll20.net/1e638527-8c61-467c-bd5e-f950aef2345a:7:23509</a>) &nbsp; &nbsp; at T.i.set (blob:<a href="https://app.roll20.net/1e638527-8c61-467c-bd5e-f950aef2345a:7:21778" rel="nofollow">https://app.roll20.net/1e638527-8c61-467c-bd5e-f950aef2345a:7:21778</a>) &nbsp; &nbsp; at blob:<a href="https://app.roll20.net/fa1d842e-ef7b-43d5-a180-ece409d67c27:566:28994" rel="nofollow">https://app.roll20.net/fa1d842e-ef7b-43d5-a180-ece409d67c27:566:28994</a>&nbsp; S @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:45 (anonymous) @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:52 setTimeout (async) gc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:52 cc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:30 dc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:29 h.Kb @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:220 h.Ld @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:188 Eh.Ld @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:178 (anonymous) @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:176 yh @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:170 La.onmessage @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:169 607a485c-8228-4b1b-a3d4-0f6f560e54a1:52 Uncaught TypeError: Cannot read property 'get' of undefined &nbsp; &nbsp; at fa1d842e-ef7b-43d5-a180-ece409d67c27:589 &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at fa1d842e-ef7b-43d5-a180-ece409d67c27:589 &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at Object.d20.jukebox.refreshJukeboxList (fa1d842e-ef7b-43d5-a180-ece409d67c27:589) &nbsp; &nbsp; at T.i.&lt;anonymous&gt; (fa1d842e-ef7b-43d5-a180-ece409d67c27:567) &nbsp; &nbsp; at T.i.trigger (1e638527-8c61-467c-bd5e-f950aef2345a:7) &nbsp; &nbsp; at T.i.change (1e638527-8c61-467c-bd5e-f950aef2345a:7) &nbsp; &nbsp; at T.i.set (1e638527-8c61-467c-bd5e-f950aef2345a:7) &nbsp; &nbsp; at fa1d842e-ef7b-43d5-a180-ece409d67c27:566 (anonymous) @ fa1d842e-ef7b-43d5-a180-ece409d67c27:589 (anonymous) @ fa1d842e-ef7b-43d5-a180-ece409d67c27:589 d20.jukebox.refreshJukeboxList @ fa1d842e-ef7b-43d5-a180-ece409d67c27:589 (anonymous) @ fa1d842e-ef7b-43d5-a180-ece409d67c27:567 trigger @ 1e638527-8c61-467c-bd5e-f950aef2345a:7 change @ 1e638527-8c61-467c-bd5e-f950aef2345a:7 set @ 1e638527-8c61-467c-bd5e-f950aef2345a:7 (anonymous) @ fa1d842e-ef7b-43d5-a180-ece409d67c27:566 (anonymous) @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:201 gc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:52 cc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:30 dc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:29 h.Kb @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:220 h.Ld @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:188 Eh.Ld @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:178 (anonymous) @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:176 yh @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:170 La.onmessage @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:169 setTimeout (async) gc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:52 cc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:30 dc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:29 h.Kb @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:220 h.Ld @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:188 Eh.Ld @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:178 (anonymous) @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:176 yh @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:170 La.onmessage @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:169 fa1d842e-ef7b-43d5-a180-ece409d67c27:589 {id: "-Lh7qkngg_cvH_Px6him", title: "Marktag", playingidx: 0, trackids: Array(4), playstyle: "a", …} fa1d842e-ef7b-43d5-a180-ece409d67c27:589 Uncaught TypeError: Cannot read property 'get' of undefined &nbsp; &nbsp; at fa1d842e-ef7b-43d5-a180-ece409d67c27:589 &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at fa1d842e-ef7b-43d5-a180-ece409d67c27:589 &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at Object.d20.jukebox.refreshJukeboxList (fa1d842e-ef7b-43d5-a180-ece409d67c27:589) &nbsp; &nbsp; at Function.&lt;anonymous&gt; (fa1d842e-ef7b-43d5-a180-ece409d67c27:568) &nbsp; &nbsp; at 1e638527-8c61-467c-bd5e-f950aef2345a:6 (anonymous) @ fa1d842e-ef7b-43d5-a180-ece409d67c27:589 (anonymous) @ fa1d842e-ef7b-43d5-a180-ece409d67c27:589 d20.jukebox.refreshJukeboxList @ fa1d842e-ef7b-43d5-a180-ece409d67c27:589 (anonymous) @ fa1d842e-ef7b-43d5-a180-ece409d67c27:568 (anonymous) @ 1e638527-8c61-467c-bd5e-f950aef2345a:6 setTimeout (async) C.delay @ 1e638527-8c61-467c-bd5e-f950aef2345a:6 C.defer @ 1e638527-8c61-467c-bd5e-f950aef2345a:6 render @ fa1d842e-ef7b-43d5-a180-ece409d67c27:568 r @ 1e638527-8c61-467c-bd5e-f950aef2345a:6 setTimeout (async) (anonymous) @ 1e638527-8c61-467c-bd5e-f950aef2345a:6 (anonymous) @ fa1d842e-ef7b-43d5-a180-ece409d67c27:568 trigger @ 1e638527-8c61-467c-bd5e-f950aef2345a:7 _onModelEvent @ 1e638527-8c61-467c-bd5e-f950aef2345a:7 trigger @ 1e638527-8c61-467c-bd5e-f950aef2345a:7 add @ 1e638527-8c61-467c-bd5e-f950aef2345a:7 _add @ fa1d842e-ef7b-43d5-a180-ece409d67c27:81 child_added @ fa1d842e-ef7b-43d5-a180-ece409d67c27:81 (anonymous) @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:203 gc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:52 cc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:30 dc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:29 h.Kb @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:220 h.Ld @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:188 Eh.Ld @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:178 (anonymous) @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:176 yh @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:170 La.onmessage @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:169 fa1d842e-ef7b-43d5-a180-ece409d67c27:585 Refresh Journal List! fa1d842e-ef7b-43d5-a180-ece409d67c27:585 Uncaught TypeError: Cannot read property 'each' of undefined &nbsp; &nbsp; at Object.d20.journal.refreshJournalList (fa1d842e-ef7b-43d5-a180-ece409d67c27:585) &nbsp; &nbsp; at fa1d842e-ef7b-43d5-a180-ece409d67c27:585 d20.journal.refreshJournalList @ fa1d842e-ef7b-43d5-a180-ece409d67c27:585 (anonymous) @ fa1d842e-ef7b-43d5-a180-ece409d67c27:585 setTimeout (async) i @ fa1d842e-ef7b-43d5-a180-ece409d67c27:585 d20.journal.refreshJournalList @ fa1d842e-ef7b-43d5-a180-ece409d67c27:585 (anonymous) @ fa1d842e-ef7b-43d5-a180-ece409d67c27:566 trigger @ 1e638527-8c61-467c-bd5e-f950aef2345a:7 change @ 1e638527-8c61-467c-bd5e-f950aef2345a:7 set @ 1e638527-8c61-467c-bd5e-f950aef2345a:7 (anonymous) @ fa1d842e-ef7b-43d5-a180-ece409d67c27:566 (anonymous) @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:201 gc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:52 cc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:30 dc @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:29 h.Kb @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:220 h.Ld @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:188 Eh.Ld @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:178 (anonymous) @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:176 yh @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:170 La.onmessage @ 607a485c-8228-4b1b-a3d4-0f6f560e54a1:169 fa1d842e-ef7b-43d5-a180-ece409d67c27:568 Scan for new plays! fa1d842e-ef7b-43d5-a180-ece409d67c27:568 TypeError: Failed to set the 'volume' property on 'HTMLMediaElement': The provided double value is non-finite. &nbsp; &nbsp; at r.setVolume (fa1d842e-ef7b-43d5-a180-ece409d67c27:94) &nbsp; &nbsp; at T.i.setFadeIn (fa1d842e-ef7b-43d5-a180-ece409d67c27:568) &nbsp; &nbsp; at r (fa1d842e-ef7b-43d5-a180-ece409d67c27:568) &nbsp; &nbsp; at fa1d842e-ef7b-43d5-a180-ece409d67c27:568 &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at Function.C.each.C.forEach (1e638527-8c61-467c-bd5e-f950aef2345a:6) &nbsp; &nbsp; at T.i.u.&lt;computed&gt; [as each] (1e638527-8c61-467c-bd5e-f950aef2345a:7) &nbsp; &nbsp; at T.i._scanForNewPlays (fa1d842e-ef7b-43d5-a180-ece409d67c27:568) &nbsp; &nbsp; at r (1e638527-8c61-467c-bd5e-f950aef2345a:6) fa1d842e-ef7b-43d5-a180-ece409d67c27:568 Unable to play music...Flash blocked? fa1d842e-ef7b-43d5-a180-ece409d67c27:568 TypeError: Failed to set the 'volume' property on 'HTMLMediaElement': The provided double value is non-finite. &nbsp; &nbsp; at r.setVolume (fa1d842e-ef7b-43d5-a180-ece409d67c27:94) &nbsp; &nbsp; at T.i.setFadeIn (fa1d842e-ef7b-43d5-a180-ece409d67c27:568) &nbsp; &nbsp; at r (fa1d842e-ef7b-43d5-a180-ece409d67c27:568) &nbsp; &nbsp; at fa1d842e-ef7b-43d5-a180-ece409d67c27:568 &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at Function.C.each.C.forEach (1e638527-8c61-467c-bd5e-f950aef2345a:6) &nbsp; &nbsp; at T.i.u.&lt;computed&gt; [as each] (1e638527-8c61-467c-bd5e-f950aef2345a:7) &nbsp; &nbsp; at T.i._scanForNewPlays (fa1d842e-ef7b-43d5-a180-ece409d67c27:568) &nbsp; &nbsp; at r (1e638527-8c61-467c-bd5e-f950aef2345a:6) fa1d842e-ef7b-43d5-a180-ece409d67c27:568 Unable to play music...Flash blocked? fa1d842e-ef7b-43d5-a180-ece409d67c27:568 TypeError: Failed to set the 'volume' property on 'HTMLMediaElement': The provided double value is non-finite. &nbsp; &nbsp; at r.setVolume (fa1d842e-ef7b-43d5-a180-ece409d67c27:94) &nbsp; &nbsp; at T.i.setFadeIn (fa1d842e-ef7b-43d5-a180-ece409d67c27:568) &nbsp; &nbsp; at r (fa1d842e-ef7b-43d5-a180-ece409d67c27:568) &nbsp; &nbsp; at fa1d842e-ef7b-43d5-a180-ece409d67c27:568 &nbsp; &nbsp; at Array.forEach (&lt;anonymous&gt;) &nbsp; &nbsp; at Function.C.each.C.forEach (1e638527-8c61-467c-bd5e-f950aef2345a:6) &nbsp; &nbsp; at T.i.u.&lt;computed&gt; [as each] (1e638527-8c61-467c-bd5e-f950aef2345a:7) &nbsp; &nbsp; at T.i._scanForNewPlays (fa1d842e-ef7b-43d5-a180-ece409d67c27:568) &nbsp; &nbsp; at r (1e638527-8c61-467c-bd5e-f950aef2345a:6) fa1d842e-ef7b-43d5-a180-ece409d67c27:568 Unable to play music...Flash blocked?
1563489123
Tanner W.
Pro
Permalink for 7620199 Quote
Just saw your response after trying to upload the console log.&nbsp; It works!&nbsp; I never expected such a quick response, Thanks so much!!!
1563725608
Dragon Dreamer
Permalink for 7626983 Quote
Hello Tanner W., Thank you for the update. As this issue has been resolved, I am closing it and marking it as such. Feel free to open a new thread if you have any further issues.&nbsp; Thanks!