Can you link to the product? If it was a Module, it only shows up when creating a new Game, as a base to build it from. If it was an Addon, it only shows up in the Addon dropdown on a Game Detail page. If it's neither of those, you'll want to email <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> to get it looked into.