Problems with my campaigns, notes and NPC's just gone.

Roll20 Team

Hi Roger, O Deus -  If possible, would you mind verifying if this issue persists in Firefox? Verifying issues in both Chrome and Firefox assists us in narrowing down possible causes. Thank you! 

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Nicholas said: Hi Roger, O Deus -  If possible, would you mind verifying if this issue persists in Firefox? Verifying issues in both Chrome and Firefox assists us in narrowing down possible causes. Thank you!  Hello Nicholas I tried Firefox, but the problem persists. The same thing happens in both browsers And thanks for helping

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Roll20 Team

Hi Roger, O Deus -  Thank you for that additional information. Additionally, would you mind providing the complete console log of when you experience the issue, not just a partial? Instructions for doing this in Google Chrome are below. Having the complete console log is really helpful to us in troubleshooting these kinds of issues. Thank you in advance! In Google Chrome Use the keyboard shortcut: Command - Option - J (Mac) or Control -Shift -J (Windows/Linux). If that doesn't work, follow these instructions:  <a href="https://support.google.com/docs/thread/1873663?hl=en" rel="nofollow">https://support.google.com/docs/thread/1873663?hl=en</a>

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Nicholas said: Hi Roger, O Deus -  Thank you for that additional information. Additionally, would you mind providing the complete console log of when you experience the issue, not just a partial? Instructions for doing this in Google Chrome are below. Having the complete console log is really helpful to us in troubleshooting these kinds of issues. Thank you in advance! In Google Chrome Use the keyboard shortcut: Command - Option - J (Mac) or Control -Shift -J (Windows/Linux). If that doesn't work, follow these instructions:  <a href="https://support.google.com/docs/thread/1873663?hl=en" rel="nofollow">https://support.google.com/docs/thread/1873663?hl=en</a> Hi Nicholas Unfortunately I will not be able to send what you asked, because for some reason changes the page and does not send the message I saw the google guide but it doesn't work Forgive me Nicholas for not being able to send

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Roll20 Team

Hello Roger, O Deus - After reviewing the back-end of those games, we noticed that there were some injected scripts. Our recommendation is to disable those scripts and/or other extensions as Roll20 is very sensitive to this type of interference.

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Nicholas said: Olá Roger, O Deus - Depois de analisar o back-end desses jogos, notamos que havia alguns scripts injetados. Nossa recomendação é desativar esses scripts e / ou outras extensões, já que o Roll20 é muito sensível a esse tipo de interferência. Hi Nicholas So, I did some little things after your last message. 1- I disabled all extensions 2- And I turned off the computer, via the button 3- I waited for about 3 to 4 hours And vuala, I can join my sessions again, I don't know what they did, but thanks But there is still a problem, my files, notes and etc are still missing And they are very important, could you help me again? 

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Roll20 Team

Hi Roger, O Deus - Unfortunately, there is not much that can be done in regards to the missing data, as it could have been caused by the scripts you were using. Some troubleshooting steps you could try would be: Check to see if you made any changes to your Art Library Attempt to test the issue on another browser (Firefox vs. Chrome) Copy the game and see if the issue persists on the copied game

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