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Intermittent Issues Dragging Tokens from Character Sheets

I started using Roll20 heavily in June. All along, I have had intermittent issues creating tokens by dragging from the character sheets. So far, these have always been resolvable just by retrying the drag a few times. Today I went to shuffle around the tokens connected to some characters, but I found that the dragging appears not to create tokens at all. I refreshed the browser several times, and once the dragging began to work again for perhaps 15 seconds, but then it stopped working again. I tried with Chrome, Firefox, and Edge, and the behavior was consistent. I don't have any in-browser antivirus software, and I have no third-party antivirus software on my computer. I am currently trying with an incognito Chrome window to disable all extensions, and I have cleared my browser cache. The issue persisted under the current configuration. I have deleted all the pages except one, so I know the tokens weren't being created on a different page somehow. As I was writing up this post, I went through the motions again to write up the section on how to reproduce the issue. I tried dragging the tokens for each of the six character sheets in. When I was on the third or fourth, all the tokens I had dragged thus far popped in at once, as though there had simply been lag in creating the tokens. But when the issue was occurring, I had let the game sit for minutes at a time while reading the troubleshooting guides, and the tokens had not popped in. Overall, the token dragging functionality was down for perhaps 60 to 90 minutes. I know it's not very helpful to report an intermittent issue that cannot currently be reproduced, but since I already had the symptoms written up I figured it would be worth sharing in case anyone else had the same issue. I'm also worried now that the same issue might happen during a game, as opposed to when I'm preparing it, because the only resolution seemed to be to wait until it started working again.
1566053770
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Make sure when you are dragging, you are dragging by the name. Dragging from the left-hand "handle" only allows you to re-order them, and does not allow for a table-drop. And yeah, sometimes there is lag before the token drop resolves.
I've been experiencing something similar to this lately. Both dragging and dropping from character sheets in the journal AND dragging monster compendium entries onto the grid in order to create the sheet & token has been working very poorly for me this Summer when it was pretty perfect for the past year before. I've done a lot of performance trouble shooting to try and figure out the slowdown/failures in dragging and dropping and I'm a little stumped about why this issue suddenly emerged.  One hypothesis I can't test is this: I bought several compendium expansion products for my game this summer (volos, creature codex, Mordenkainan's etc.) and I feel like the compendium has slowed down since. Is there any reason having the additional content could be slowing down drag-and-drop from the compendium?
Hello all, Thank you for this report. The next time you encounter this issue,  please thoroughly work through  all of the requested information in  Step 4  in the  Solving Technical Issues  guide.   (Don't forget the complete Console Log!) Thank you!