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Images are not loading or uploading.

September 01 (5 years ago)

Hello, I've been using Roll20 without an issue for a couple of years now and have only just today had my first issue and it's a major one. No images are loading for me, regardless of what the image is (maps, tokens, character icons, etc.) it just loads the standard broken image icon. After a few google searches, I learned how to possibly fix it. I use chrome normally, so I loaded up Firefox, to no avail. I disabled all my extensions, restarted my computer, cleared my cache, nothing is working. This persists every time I log into Roll20, no matter where I log in from.

OS: Windows 10 (64-bit)

Browser: Chrome 76.0.3809.132

Javascript: Enabled

Extensions: None

Antivirus: Windows Defender
Console log:

s3.amazonaws.com/files.d20.io/cdn/github.css:1 Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED

rainbow-custom.min.js:1 Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED

dengine.js?v=123:39 Initializing new dice engine with randomness...

dengine.js?v=123:39 Using random entropy

med.jpg:1 Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED

med.jpg:1 Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED

med.jpg:1 Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED

med.jpg:1 Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED

original.jpg:1 Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED

original.jpg:1 Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED

original.png:1 Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED

original.jpg:1 Failed to load resource: net::ERR_NAME_RESOLUTION_FAILED

cplaceholder.png:1 Failed to load resource: the server responded with a status of 404 ()

Images/Tutorial.png:1 Failed to load resource: the server responded with a status of 404 ()

Images/FindaGroup.png:1 Failed to load resource: the server responded with a status of 404 ()

Hello Asmodeus,

I am sorry to hear that you have encountered this issue. 

Please be sure to make certain that you are using a supported image file that is less than 10mb. If you are still having issues, check your account page and make certain you are not over your Storage Quota. 

If you are still having issues after this, let us know an we will be able to help assist you further. 

Thanks!