Hi there, sorry to hear of the issue - I know you've tried some of this already, but please thoroughly work through the steps below from our guide to Solving Technical Issues (Link below), making sure to document your results so we can provide additional help if necessary. Click the links for more information.
Step 1: Make sure to use the right browser
- Roll20 currently only supports Google Chrome or Mozilla Firefox.
- While troubleshooting please check if the issues persist across both Google Chrome or Mozilla Firefox.
Step 2: Ensure that there are no extensions/addons interfering with Roll20
- To manage extensions on Google Chrome you can follow these instructions: https://support.google.com/chrome_webstore/answer/2664769?hl=en
- To manage addons on Mozilla Firefox you can follow these instructions: http://support.mozilla.org/en-US/kb/disable-or-remove-add-ons
Step 3: Clear your cache
- In Google Chrome follow these instructions: https://support.google.com/chrome/answer/95582?hl=en
- In Mozilla Firefox follow these instructions: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
If the steps above do not resolve your issue, then please proceed to the final step and completely follow the instructions for further assistance:
Step 4: Provide a bug report
Please be sure to provide all the information to the best of your ability then reply with your Console Log so we can help. It would also be helpful to give us a link to the game in question in case we need to look at it a bit more closely.
Thank you!
