Unable to upload music. Image upload works without issue.

Hello, I appear to be unable to upload music at this time. Uploading images works completely fine. If I go to upload music, the window just sits on "uploading..." without any progress. I've confirmed this in both Chrome and Firefox.  Is music uploading working or is it just me? If its just me, I don't mind troubleshooting more but it would be nice to know :)

What size is the music file you are trying to upload?  I know a while back people were having trouble with larger (longer) ambient tracks.  I didn't follow it much because I don't use music in my games.  Might be worth a check and search through the forums.

Hello PorkPork, I am sorry to hear that you have encountered this issue with uploading music.  As a first step, please check your Storage Quota limit, on your account page , and make certain you have storage space left. Additionally, make certain your music file is a supported audio file . You can also find more information on Audio Files here . If you are still encountering this issue,  please carefully work through these steps of our guide to   Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through all of the requested information in  Step 4 .  (Don't forget the complete Console Log!) Thank you!

It is not working on Google chrome or Firefox on my desktop or laptop. When I attempt to upload the song, it just sits at the uploading screen. This is happening with multiple songs. The files are all MP3 files in various sizes between 2.4 to 9.5 MB. Clearing cache does nothing and I have tested without a single extension turned on. I currently have about 5GB of upload space left. I am able to upload images without any issue. I was able to upload music at some point in the past as I currently have customer things in my jukebox.&nbsp; &nbsp; Google Chrome Version 77.0.3865.75 (Official Build) (64-bit) Windows 10 Version 10.0.18362 Build 18362 Java is enabled No antivirus software enabled during testing other than Windows Defender here is the console log from opening my game to attempting to upload the file : Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-CJ62zs/NXITW+zqyj9JHrI8ZDmhywtFnsLXMtKFZLMg='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-JeWbh0DatVbnZhQNBSXTdn1mQkTkdb72YVLCn8c2k88='), or a nonce ('nonce-...') is required to enable inline execution. jquery.migrate.js:20 JQMIGRATE: Logging is active app.roll20.net/:5445 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-vileAyXucIHIT+3pbOzFP62jSSQqBYQ/DZ/WZAa5v4Y='), or a nonce ('nonce-...') is required to enable inline execution. app.js?1568130243:541 70 app.js?1568130243:543 TOUCH SUPPORTED: false app.js?1568130243:543 USING WEBGL ACCELERATION... app.js?1568130243:543 WEBGL STARTUP SUCCESS app.js?1568130243:545 Custom Sheet Translation app.js?1568130243:536 select app.js?1568130243:536 Switch mode to select app.js?1568130243:557 Initializing new dice engine with randomness... app.js?1568130243:557 Using random entropy app.js?1568130243:560 Compiling sheet... app.js?1568130243:560 Found rolltemplate: simple app.js?1568130243:560 Found rolltemplate: atk app.js?1568130243:560 Found rolltemplate: dmg app.js?1568130243:560 Found rolltemplate: atkdmg app.js?1568130243:560 Found rolltemplate: desc app.js?1568130243:560 Found rolltemplate: spell app.js?1568130243:560 Found rolltemplate: traits app.js?1568130243:560 Found rolltemplate: npc app.js?1568130243:560 Found rolltemplate: npcatk app.js?1568130243:560 Found rolltemplate: npcdmg app.js?1568130243:560 Found rolltemplate: npcaction app.js?1568130243:560 Found rolltemplate: mancerroll app.js?1568130243:560 Found rolltemplate: mancerhproll app.js?1568130243:560 Found Charactermancer Repeating Section: topbar app.js?1568130243:560 Found Charactermancer Repeating Section: leveler-topbar app.js?1568130243:560 Found Charactermancer Repeating Section: row app.js?1568130243:560 Found Charactermancer Repeating Section: utilityrow app.js?1568130243:560 Found Charactermancer Repeating Section: choose app.js?1568130243:560 Found Charactermancer Repeating Section: custom-proficiency app.js?1568130243:560 Found Charactermancer Repeating Section: custom-trait app.js?1568130243:560 Found Charactermancer Repeating Section: spell-holder app.js?1568130243:560 Found Charactermancer Repeating Section: spell-item app.js?1568130243:560 Found Charactermancer Repeating Section: asi-row app.js?1568130243:560 Found Charactermancer Repeating Section: hpbylevel app.js?1568130243:560 Found Charactermancer Template: l1-welcome app.js?1568130243:560 Found Charactermancer Template: l1-race app.js?1568130243:560 Found Charactermancer Template: l1-class app.js?1568130243:560 Found Charactermancer Template: l1-abilities app.js?1568130243:560 Found Charactermancer Template: l1-background app.js?1568130243:560 Found Charactermancer Template: l1-equipment app.js?1568130243:560 Found Charactermancer Template: l1-spells app.js?1568130243:560 Found Charactermancer Template: l1-feat app.js?1568130243:560 Found Charactermancer Template: l1-bio app.js?1568130243:560 Found Charactermancer Template: l1-summary app.js?1568130243:560 Found Charactermancer Template: final app.js?1568130243:560 Found Charactermancer Template: lp-welcome app.js?1568130243:560 Found Charactermancer Template: lp-levels app.js?1568130243:560 Found Charactermancer Template: lp-choices app.js?1568130243:560 Found Charactermancer Template: lp-asi app.js?1568130243:560 Found Charactermancer Template: lp-spells app.js?1568130243:560 Found Charactermancer Template: lp-summary app.js?1568130243:560 Found Charactermancer Template: lp-spellchoice app.js?1568130243:560 Found webworker script app.js?1568130243:560 Finding sheet rolls... app.js?1568130243:561 Including compendium template css. app.js?1568130243:563 window resize app.js?1568130243:543 Final set zoom! app.js?1568130243:542 UPDATE GL SIZE! app.js?1568130243:543 Final set zoom! tutorial_tips.js:7 tuts loaded 10Mixed Content: The page at '&lt;URL&gt;' was loaded over HTTPS, but requested an insecure image '&lt;URL&gt;'. This content should also be served over HTTPS. app.js?1568130243:555 MESSAGE RECEIVED app.js?1568130243:555 MessageEvent sheetsandboxworker.js?1568488505489:682 Starting up WEB WORKER app.js?1568130243:551 Final page load. app.js?1568130243:563 Refresh jukebox List! app.js?1568130243:549 Auth'ed. app.js?1568130243:549 Go post auth! app.js?1568130243:549 initial setup app.js?1568130243:563 Refresh jukebox List! app.js?1568130243:547 T.i app.js?1568130243:563 Refresh jukebox List! app.js?1568130243:555 refershing page listings! app.js?1568130243:549 Got players value... app.js?1568130243:550 joining game... 15app.js?1568130243:547 Full load page! app.js?1568130243:549 We have 18 pages app.js?1568130243:548 Player -LbKnFweVhT_BUgwS_fe is offline... app.js?1568130243:548 Global Volume: 100=1 app.js?1568130243:548 Player -Lc143do8aidVPKc8jtQ is offline... app.js?1568130243:548 Player -Lc1Cfn0H6luQfNoFw74 is offline... app.js?1568130243:548 Player -Lc1_fyicPDtOsTWRyUb is offline... app.js?1568130243:548 Player -Lc2jpOj1aiyxlmz2eYS is offline... app.js?1568130243:550 Deferred finish joining... app.js?1568130243:541 Firebase Online app.js?1568130243:560 Refresh Journal List! app.js?1568130243:560 Search took 3ms app.js?1568130243:549 handle page changes app.js?1568130243:549 false app.js?1568130243:555 refershing page listings! app.js?1568130243:550 init active page! app.js?1568130243:547 activate page! app.js?1568130243:547 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1568130243:545 Do refresh link cache! app.js?1568130243:547 Graphics: 7 app.js?1568130243:547 Paths: 1 app.js?1568130243:547 Reorder by ZORDER app.js?1568130243:551 Scan for new plays! app.js?1568130243:555 refershing page listings! app.js?1568130243:560 Refresh Journal List! app.js?1568130243:560 Search took 42ms app.js?1568130243:547 Reorder by ZORDER thumb.jpeg:1 Failed to load resource: the server responded with a status of 403 (Forbidden) app.js?1568130243:546 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/84325653/vca9DKqinUMgPAFX5hMBOw/thumb.jpg?15609104725" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/84325653/vca9DKqinUMgPAFX5hMBOw/thumb.jpg?15609104725</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/84325653/vca9DKqinUMgPAFX5hMBOw/max.jpg?15609104725" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/84325653/vca9DKqinUMgPAFX5hMBOw/max.jpg?15609104725</a> app.js?1568130243:540 Executing swap, new source:&nbsp; <a href="https://s3.amazonaws.com/files.d20.io/images/84325653/vca9DKqinUMgPAFX5hMBOw/max.jpg?15609104725" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/84325653/vca9DKqinUMgPAFX5hMBOw/max.jpg?15609104725</a> app.js?1568130243:546 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/78708589/LF3bHDRMlIZceamLERD24Q/thumb.jpg?15549522935" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/78708589/LF3bHDRMlIZceamLERD24Q/thumb.jpg?15549522935</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/78708589/LF3bHDRMlIZceamLERD24Q/max.jpg?15549522935" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/78708589/LF3bHDRMlIZceamLERD24Q/max.jpg?15549522935</a> app.js?1568130243:540 Executing swap, new source:&nbsp; <a href="https://s3.amazonaws.com/files.d20.io/images/78708589/LF3bHDRMlIZceamLERD24Q/max.jpg?15549522935" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/78708589/LF3bHDRMlIZceamLERD24Q/max.jpg?15549522935</a> thumb.jpeg:1 Failed to load resource: the server responded with a status of 403 (Forbidden) app.js?1568130243:547 Reorder by ZORDER app.js?1568130243:563 Refresh jukebox List! thumb.jpeg:1 Failed to load resource: the server responded with a status of 403 (Forbidden) thumb.jpeg:1 Failed to load resource: the server responded with a status of 403 (Forbidden) app.js?1568130243:563 window resize app.js?1568130243:543 Final set zoom! app.js?1568130243:542 UPDATE GL SIZE! app.js?1568130243:543 Final set zoom! app.js?1568130243:553 DROP ON FILE UPLOAD app.js?1568130243:563 uploadstarted EVENT app.js?1568130243:553 Not Video; sizeArray: (5) [Array(3), Array(3), Array(3), Array(3), Array(3)] app.js?1568130243:553 Reader load!

Hello PorkPork, Thank you for that information. I have passed it along to the devs. As soon as we have additional information, we will let you know.

Email sent.

Any other developments on this issue?&nbsp; This morning I've tried to upload an MP3 and I'm getting the same non-result.&nbsp; Using Chrome, PLENTY of storage space ... what gives?

Hello DM Robzer, I am sorry to hear that you have encountered this issues with uploading music.&nbsp; To ensure that we provide you with the correct assistance, can you please make certain your music file is a&nbsp; supported audio file &nbsp;under 20mb. You can also find more information on&nbsp; Audio Files here . If you are still having this issue after verifying that you have enough Storage Space and that you music file is a supported under 20mb,&nbsp; please carefully work through the following steps of our guide to &nbsp; Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome&nbsp; and&nbsp; Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable&nbsp; all&nbsp; add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through all of the requested information in&nbsp; Step 4 .&nbsp; (Don't forget the complete Console Log!) Thank you!

Hello DM Robzer, for me the issue is because I was attempting to drag + drop MP3 files to the main screen of my game. This only works for images. In order to upload music, you need to hit Jukebox (music not icon on the top right) -&gt; Manage Audio -&gt; "Tracks" in the Manage Audio window -&gt; Drag and Drop the MP3 files to the where it says "Drop Media Files Here to Upload" or click on "Or Click Here to Upload" Hope this helps! This is how I solved my issue.