Community Forums: I can't access purchased content | Roll20: Online virtual tabletop

I can't access purchased content

1569616749

I am having trouble accessing content that I purchased in the Marketplace. The problem may be related to the fact that, while I am the DM of this campaign, I did not create it. Our normal DM created it for me because he has far more experience than I do in navigating all of the features of Roll20 (just not this issue). what can be done to solve this problem? Thanks!

1569618558

keithcurtis

Forum Champion

Marketplace Creator

API Scripter

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Art assets are pretty portable, but things like modules and add-ons are limited to the owner being the creator of a game. If you need to transfer ownership of something (either the game he created, or the assets you have purchased), you could try contacting the team at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>.

1569619245

Nicholas

Roll20 Team

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Hi Jonathan A. - To confirm, if you are a guest GM in a game, you should be able to access your Marketplace purchases, as long as they can be accessed from the Art Library. To clarify, this means an add-on or module will not be able to be accessed by you as a guest GM. To best troubleshoot this, can you provide the name to the game in question as well as the name(s) of the Marketplace purchases you are having trouble with?

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I can't access purchased content