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500 error while attempting to join a game

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. 500 error while attempting to join a game
1569848302
Patrys
Permalink for 7804408 Quote
When loading the following resource: <a href="https://app.roll20.net/editor/startjs/" rel="nofollow">https://app.roll20.net/editor/startjs/</a> The server returns a 500 internal server error with the following body: Padrino::Rendering::TemplateNotFound: Layout 'layouts/v2' not found in '/home/symbly/www/d20-app/app/views'
1569858733
Drespar
Roll20 Team
Permalink for 7804678 Quote
Hi Patrys, What is the name of the game where you are running into this error?
1569877441
Patrys
Permalink for 7805335 Quote
"Numenera Test", game ID:&nbsp;5240907
1569927338
Patrys
Permalink for 7806558 Quote
Out of curiosity: do you use Sentry or something similar to track exceptions?
1570038121
Nicholas
Roll20 Team
Permalink for 7809229 Quote
Hi&nbsp;Patrys, Unfortunately, we are have been unable to reproduce this issue on our end. To best assist you in troubleshooting this, would you mind providing some additional information, as seen below? Thank you! Does this immediately occur on trying to load into the game? Or does this occur when you interact with something in-game? Is the creator of the game also experiencing this issue? Have you seen this occur in other games as well? Or only this game?&nbsp; Does this issue persist across multiple browsers? I.e. Firefox versus Chrome
1570184903

Edited 1570185037
Patrys
Permalink for 7812696 Quote
It fails for me in the same way in both Chrome and Firefox, and seems to be working fine for the game's creator. I've never experienced a similar error in another game. The errors happens immediately after the splash screen is loaded, the network requests that happen in order: <a href="https://app.roll20.net/editor/setcampaign/5240907" rel="nofollow">https://app.roll20.net/editor/setcampaign/5240907</a> <a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a> <a href="https://app.roll20.net/v2/js/jquery-1.9.1.js" rel="nofollow">https://app.roll20.net/v2/js/jquery-1.9.1.js</a> <a href="https://app.roll20.net/v2/js/jquery.migrate.js" rel="nofollow">https://app.roll20.net/v2/js/jquery.migrate.js</a> <a href="https://app.roll20.net/js/featuredetect.js?2" rel="nofollow">https://app.roll20.net/js/featuredetect.js?2</a> <a href="https://app.roll20.net/v2/js/patience.js" rel="nofollow">https://app.roll20.net/v2/js/patience.js</a> <a href="https://app.roll20.net/editor/startjs/?timestamp=1570184663&amp;disablewebgl=false&amp;forcelongpolling=false&amp;offsite=false&amp;fbdebug=false&amp;forcetouch=false" rel="nofollow">https://app.roll20.net/editor/startjs/?timestamp=1570184663&amp;disablewebgl=false&amp;forcelongpolling=false&amp;offsite=false&amp;fbdebug=false&amp;forcetouch=false</a> The last one is what fails with a Padrino exception. It eventually makes a request to: <a href="https://app.roll20.net/js/d20/loading.js?v=11" rel="nofollow">https://app.roll20.net/js/d20/loading.js?v=11</a> And the script fails with: Uncaught ReferenceError: d20ext is not defined at loading.js?v=11:1 (anonymous) @ loading.js?v=11:1
1570211221

Edited 1570211242
Nicholas
Roll20 Team
Permalink for 7813243 Quote
Hello&nbsp;Patrys - Thanks for the additional information. For troubleshooting, would you mind trying the following and letting us know the results, please? Thanks! Leave the game "Numenera Test" Log out of your Roll20 account and the back into your Roll20 account Re-join "Numenera Test" and try to enter the game
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