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Black Pages

Hi, This is actually a follow-up to a post I made about 2 days ago, but I can't manage to find it again so I'll answer here. So I said that in lost mines of phandelver when entering dungeons, some of my players saw black screens with outlines of the map with no tokens visible.  This has happened in different games with different people and so far only on the maps of cragmaw hideout and tresendar manor.  Here is a picture of what one of them sees:  It only happens on maps that are premade, not on my custom maps and even if I try to mess around fog of war and reveal these areas as many times as I can it just doesn't solve the issue. Also it is good to note that most of my players do not see this black screen and see everyttheyhing absolutely perfectly and that these players who don't see well only have this issue in some of the premade dungeons. Please let me know if you know of any way to solve this issue or if you need more info.  Thanks for you time as always -Alec
Hello Alec Gagner, I am sorry to hear that certain players have encountered this issue with the maps. To rule out possible issue,  please have them carefully work through these steps of our guide to  Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions. Step 3: Clear your cache Please let us know if they are still having issues after attempting the above. Thanks!