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Trying to load into game I GM, but it's stuck on loading screen

Hello, I currently run a Curse of Strahd game here on roll20 but I have not been able to get in past the loading screen. We are a few sessions away from finishing our campaign and I have no idea what to do. I have tried from multiple computers, and multiple browsers, but no matter what I do it doesn't load. It is also happening for the other games I currently have set up with my account as well.

October 05 (5 years ago)
Nicholas
Roll20 Team

Hello Patrick M. -

I made a quick adjustment to the backend of your game. Can you check to see if you are able to get in now? Thanks!

That seems to have done the trick! I can get in now and no problem with loading. Thanks!

October 05 (5 years ago)
Nicholas
Roll20 Team

Hi Patrick M. -

Awesome! Glad to hear! :)

This problem stems from a known issue when both Global Illumination and Advanced Fog of War are simultaneously enabled on the Wolf Den map in Curse of Strahd. Disabling one or the other seems to fix the issue for most users. To address, I was able to go into your mentioned game and disable the Dynamic Lighting and Advanced Fog of War settings for that map. Going forward, I would recommend sticking to one or the other on that map to avoid any further issues. 

Maybe the next time you patch Curse of Strahd, you could put a note on the GM Layer of this map that says "Do not enable both Advanced Fog of War and Global Illumination on this map. Doing so could lock up your game and make it inaccessible."