Have any other creators had difficulty uploading webm files in the Item Management tool? I'm able to upload static jpg images fine, but animated webm files less 1mb in size never upload. Is there something obvious I'm missing? [EDIT 2019-11-12, Added additional information below] ---------------------------------------- Issue: ---------------------------------------- Attempts to upload animated art assets in .webm file format (using either VP8 or VP9 encoding) to a new Marketplace Item fail. Tested in both the latest version of Chrome and a fresh install of the latest version of Firefox. Attempted to upload a test file both by dropping the file on to the "Drop a File" element (specifically the first div in the carosel list), and by via the navigation menu that is opened when clicking the "Choose A File..." link (also from the first div in the list). The div element with classes "previewimage marketplaceitem" that I drop the file on to changes to a larger size from 174.27 x 165 pixels to 174.27 x 195 pixels in Chrome (from 176.033 x 166 pixels to 176.033 x 196 pixels in Firefox). This is the only visual indication that an interaction with the page has taken or is taking place during the upload attempt. Tests with a static .png file are successful. ---------------------------------------- Javascript Console Output generated during attempted file upload: ---------------------------------------- v2.js?1569951309:155 DROP ON FILE UPLOAD v2.js?1569951309:155 29 v2.js?1569951309:155 32 v2.js?1569951309:155 34 v2.js?1569951309:155 45 v2.js?1569951309:155 54 v2.js?1569951309:155 59 v2.js?1569951309:155 74 v2.js?1569951309:155 86 v2.js?1569951309:155 90 v2.js?1569951309:155 100 VM54:1 Uncaught SyntaxError: Unexpected end of JSON input at JSON.parse (<anonymous>) at XMLHttpRequest.e.onload (v2.js?1569951309:155) e.onload @ v2.js?1569951309:155 load (async) p @ v2.js?1569951309:155 (anonymous) @ v2.js?1569951309:155 each @ v2.js?1569951309:50 doTransfer @ v2.js?1569951309:155 drop @ v2.js?1569951309:155 dispatch @ v2.js?1569951309:51 g.handle @ v2.js?1569951309:51 ---------------------------------------- Support Details ---------------------------------------- Web Browser 1: Chrome 78.0.3904.97 Web Browser 2: Firefox Version 70.0.1 (64-bit) Operating System: Windows 10 (64-bit) JavaScript: Enabled Anti-Virus: Norton Security Version 22.19.8.65 (Internet Security NOT Enabled) Screen Resolution: 1920 x 1080 Browser Size: 1920 x 937 Flash Version: Not Installed Cookies: Enabled Browsers Checked: - Chrome Version 78.0.3904.97 (Official Build) (64-bit) - Firefox Version 70.0.1 (64-bit) Enabled Chrome Extensions: - Google Docs Offline. - Social Book Post Manager. Enabled Firefox Extensions: - None. Caches Cleared: - Chrome Cache manually cleared. - Firefox was started from a fresh install, no cache to clear yet. .webm file (VP8): Size = 1,015,476 bytes Size on Disk = 1,015,808 bytes Length = 8 seconds Frames = 240 frames FPS = 29.97 .webm file (VP9): Size = 726,848 bytes Size on Disk = 729,088 bytes Length = 8 seconds Frames = 240 frames FPS = 29.97 .png file: Size = 89,722 bytes Size on Disk = 90,112 bytes
