Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
×

Cookie Preferences

We use Cookies to help personalize and improve Roll20. For more information on our use of non-essential Cookies, visit our Privacy Policy here.
Roll20 Logo

Play NowArrow

Join a GameArrow

CharactersArrow

ShopArrow

ToolsArrow

CompendiumArrow

CommunityArrow

Search

Sign InArrow

Roll20 Logo Hamburger Menu

OVER CHARGED FOR MEMBERSHIP!

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. OVER CHARGED FOR MEMBERSHIP!
1572485897
Robert M.
Permalink for 7874854 Quote
I HAVE EMAILED THE COMPANY ABOUT IT SEVERAL TIMES THEY REFUSE TO EMAIL ME BACK BE WARNED ANYONE WHO PAYS FOR MEMBER SHIP!
1572487081
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 7874885 Quote
What email address are you using? There is obvious some break in the lines of communication, otherwise hundreds of people would be posting similarly.
1572513903
Ziechael
Forum Champion
Sheet Author
API Scripter
Permalink for 7875413 Quote
I've poked the Devs on your behalf so that they can contact you directly to help resolve the issue for you.
1572529558
Dragon Dreamer
Permalink for 7875633 Quote
Hello MageFries, I am sorry to hear that you have encountered this issue and apologize for any frustrations this issue has caused. I have alerted the devs as well. Please make certain that you have emailed in at the correct email address, <a href="mailto:Team@Roll20.net" rel="nofollow">Team@Roll20.net</a>. If you have, that is great! The devs should be able to locate your emails and send a response. If not, please do so.&nbsp; Thanks!
1572534516
Drespar
Roll20 Team
Permalink for 7875736 Quote
Hi MageFries, Sorry for the difficulties! Looking into our ticketing system I did find an email from your end. However, this one in particular did have a reply from our XP Team. It is possible that you replied to the email "<a href="mailto:jira@roll20.atlassian.net" rel="nofollow">jira@roll20.atlassian.net</a>" which we have found to not always forward to our system properly. If you like, you can re-email us at <a href="mailto:Team@Roll20.net" rel="nofollow">Team@Roll20.net</a> or private message me directly and we can get this sorted out for you. Sorry again for the trouble!
You must Login to your Roll20 Account to post a reply.