Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Need to Log back on for sound

Frequently players in my group, or often me as the GM, need to log off and log back on (in my case I logon as a NPC and then back as GM) to get all folks able to listen/be heard. Any suggestions on what we should do to fix this problem? DSmith
1572967125
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Have you tried using the reconnect button instead? It's on the player avatar at the bottom of the screen and in the settings tab, IIRC. It allows you to cycle your audio/video connection without reloading the whole game.
Hi Dean S. -  Just checking in, did the suggestion keithcurtis provided for you work? Or did you still need some further assistance troubleshooting our Video and Voice system?
Sadly, I still need to log off sometimes and log back on to return voice to all my  playersl
Hi Dean S. Gotcha, thanks for confirming that. If the issue occurs again, would you mind working through our guide to Video and Voice Troubleshooting , please? If it doesn't help resolve the issue, can you please provide me the information from the section titled "Filing a Report on the Bug Forum" in that guide? Thank you in advance for your patience!