Mel said: We're experiencing this in one of my games too - all the images that the DM has uploaded are suddenly broken including his avatar, our maps and the game banner. Hi Mel - To best troubleshoot this, would you mind having your DM carefully work through the steps below from our guide to Solving Technical Issues , please? These steps allow us to best establish a baseline for additional troubleshooting going forward. We appreciate your patience and understanding. Step 1: Make sure to use the right browser Roll20 currently only supports Google Chrome or Mozilla Firefox. While troubleshooting please check if the issues persist across both Google Chrome or Mozilla Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 To manage extensions on Google Chrome you can follow these instructions: Help Site To manage addons on Mozilla Firefox you can follow these instructions: Help Site Step 3: Clear your cache In Google Chrome follow these instructions: <a href="https://support.google.com/chrome/answer/95582?hl=en" rel="nofollow">https://support.google.com/chrome/answer/95582?hl=en</a> In Mozilla Firefox follow these instructions: <a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" rel="nofollow">https://support.mozilla.org/en-US/kb/how-clear-firefox-cache</a> If the steps above do not resolve your issue, then please proceed to the final step and completely follow the instructions for further assistance: Step 4: Provide a bug report We would ask that you please provide all the information in that step, to the best of your ability, including the Console Log.