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Player's tab missing

1573795239

Edited 1573909683
I was trying to move my players from one map to another, but an issue occurred that caused the marker for the map the players are on to disappear, resulting in the players being perpetually stuck on a loading screen. The two of us that were GM's for the game were unaffected eventually, one of the players was able to load and ended up in an old map I thought I deleted a year ago and can't find now.
<a href="https://cdn.discordapp.com/attachments/452697830184714243/644767095237771264/Screenshot_20191115-001357.png" rel="nofollow">https://cdn.discordapp.com/attachments/452697830184714243/644767095237771264/Screenshot_20191115-001357.png</a> &nbsp; this is the old map as a screenshot by one of my players
Hi&nbsp;Sir William - To best troubleshoot this issue, would you mind reviewing/answering the below items, whenever you get a chance, please? Thanks! Do you know what browser you were using when you encountered this issue? Can you provide us with the exact name or a link to the game in question? Are any of your players using mobile devices to play? The screenshot from one of your players appears to show a mobile browser. If so, we do not currently support mobile devices of any kind and that might be the cause of confusion and issue for some of your players.
I use Chrome, while my Co-GM uses Edge <a href="https://app.roll20.net/campaigns/details/3373450" rel="nofollow">https://app.roll20.net/campaigns/details/3373450</a> &nbsp;The Kingdom Of The Emerald Spire That one player uses an Ipad I think, I'm not sure on that part, I do know that the rest of the group use laptops or desktops
I'm still having the issue
Hi&nbsp;Sir William -&nbsp; My sincerest apologies for the delay! Our dev team went ahead and investigated this game and it appears something happened where the player flag was stuck in one of your archived pages. However, we were able to go into the backend of your game data and reset your player flag so it's now visible again on one of your active pages. Would you mind checking to see if it's now visible again on your end as well, please? Thank you!
many thanks, I just confirmed with my players that the problem is fixed :D is there any way to prevent it from happening again?
Hey&nbsp;Sir William -&nbsp; Happy to help! Unfortunately, we are still investigating the cause of the issue at this time. In fact, to confirm, you mentioned you have two GM's for this game, correct? Were you both manipulating the game as a GM at the same time when this occurred? Did either of you try to archive a page around that time frame?
we were not intending to archive any pages, we were trying to make a quick map for something we hadn't realized needed a map