Journal was destroyed

Hello, so my DM has a bit of a problem. He says after a long launch time for the game he found that the game journal and all the documents in it had been deleted. I suggested rolling back the game to see if that worked, but unfortunately he's only a plus subscriber and unable to. Is this a fixable issue? I'd hate for him to have to go through the arduous task of adding everything he had back to his year long game.  It doesn't help that all the player character sheets were lost, and that'd be a daunting task for some of these characters to remake.

I've never heard of anything like this ever happening. Tell the DM to send email to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> and mention the name of the Campaign so it can be investigated. Also Tell the DM to try provide information the think might be related or relevant.

I'd reload the game before trying anything extreme. I have occasionally (maybe couple times a year) had an issue where the game doesn't fully load and the journal looks empty. All the data is still there, there was just a hiccup fully loading the UI.

Scott C. said: I'd reload the game before trying anything extreme. I have occasionally (maybe couple times a year) had an issue where the game doesn't fully load and the journal looks empty. All the data is still there, there was just a hiccup fully loading the UI. Reloading hasn't done anything. And the files are gone for all the players and the DM, so unless everyone's experiencing the same bug I fear this solution isn't gonna work for us

Might give a try copying the game and see if everything shows up that should be there.&nbsp;

Emailing the team is probably your best bet.