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Player unable to access campaign: ArguementError: key cannot be blank

I have a user attemtping to log into a campaign I have on the Dev server and he is getting errors. He has attempted to access the campaign using the link provided in the default email generated when I invited him to the campaign. He has tried using the direct link provided on the Invite Players page. The error he is getting is: ArgumentError: key cannot be blank
1398041155
Gid
Roll20 Team
Is the player normally able to access a campaign? On the Main server? If you create a blank campaign on the Dev server, can they access that one?
Thanks for the feedback, Kristin. I have created a temp campaign and issued a Player Invite to the individual that is having the connection issues. I have also provided him with the direct link to the campaign. He is going to test joining this temp campaign and I will report back once I have the results of his tests.
Kristin, The user had no success accessing the temp campaign. Below is his feedback from testing access to the temp campaign: Also tried the test link email. Same results. Also tried to access my account from hyperlink in email. Same result. Glad to find this out now and not the night of the campaign.Steve Roll20 &lt;<a href="mailto:notifications@roll20.net" rel="nofollow">notifications@roll20.net</a>&gt; 8:56 PM (48 minutes ago) to XXXXXX Steve C., Hello there! You've been invited by Rom E. to join the campaign "testConnect" on Roll20! To accept the invitation, just click the link below: <a href="https://app.roll20dev.net/join/accept_invite/746/XXXXXXXX" rel="nofollow">https://app.roll20dev.net/join/accept_invite/746/XXXXXXXX</a> Roll20 is a free way to play tabletop games (like pen and paper RPGs) online. If you don't already have a Roll20 account, you'll be asked to take a quick moment to create one. Once you do, you'll join the campaign! Thanks, The Roll20 Team
1398052628
Gid
Roll20 Team
Is your player able to create and join their own campaign on the Main server? Since it sounds like the problem is on their end, it might be easier if they post in this thread so I can troubleshoot with him directly.
1398264193
Gid
Roll20 Team
If your player is still having this problem, make sure they've tried to clear their cache and cookies and then try joining a game.