Certain campaigns never load past "Update in Progress" page

Hello! While I am able to access all the other campaigns on my account, I am unable to open two campaigns from 2013.  Those two simply say this when clicked on: " Upgrade In Progress We're doing a little spring cleaning to optimize your game. Please wait... Please do not press the back button or close this window." I was hoping to access our chat logs/journal from them if at all possible. Thank you for any help with this issue!

Hello Jess, Please carefully work through to the first three steps of our guide to  Solving Technical Issues : Step 1:  Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through  Step 4. . (Don't forget the complete Console Log!) Thank you!

Thank you for your reply. From having searched the forums for similar issues, I believe this issue has to do with the age of the campaigns in question. <a href="https://app.roll20.net/forum/post/7043953/upgrade-in-progress-forever/?pageforid=7044146#post-7044146" rel="nofollow">https://app.roll20.net/forum/post/7043953/upgrade-in-progress-forever/?pageforid=7044146#post-7044146</a> <a href="https://app.roll20.net/forum/post/7464854/update-in-progress-bug" rel="nofollow">https://app.roll20.net/forum/post/7464854/update-in-progress-bug</a> The issue only occurs with two campaigns from 2013, and none of my other campaigns. The two campaigns are: <a href="https://app.roll20.net/campaigns/details/32863/the-final-casualties-of-66" rel="nofollow">https://app.roll20.net/campaigns/details/32863/the-final-casualties-of-66</a> <a href="https://app.roll20.net/campaigns/details/24253/mondays-with-cthulhu" rel="nofollow">https://app.roll20.net/campaigns/details/24253/mondays-with-cthulhu</a> ' Here are some additional repro steps&nbsp; Step by step instructions on how to reproduce the issue &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; 1. Log into Roll20.net (firefox, or Chrome &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; 2. Under "Recent Games" on the home page, click "View all games" &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; 3. Click "Launch Game" on either game listed above. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; 4. Alternatively, Click the game's title, click "Launch Game" from the following page (pages linked above) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; 5. URL for both games turns to: " <a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a> " and the following message is displayed. Message persists regardless of time page is left open.&nbsp; &nbsp;&nbsp; &nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Upgrade In Progress &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We're doing a little spring cleaning to optimize your game. Please wait... &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Please do not press the back button or close this window Computer Settings: Web Browser: Chrome / Firefox 6 Browser Version: 78.0.3902.108 / N/A Operating System: Windows 7 (64-bit) If Javascript is enabled - Yes Your anti-virus software - Avira, AdBlock (Have additionally tried on a chrome book and received the same error) List of any browser add-ons or extensions enabled: antivirus from above, no add-ons in firefox A Console Log from the moment you logged into the page through when you encountered the issue. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; Uncaught ReferenceError: $ is not defined &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at (index):18

Hello! Just wanted to check in again on this issue - it still seems to be persisting on both old games tagged above. That said, I understand if this is a more complex or specialized issue to resolve! Let me know if you need anything else from me, and thank you again! FoeAndArrows said: Hello Jess, Please carefully work through to the first three steps of our guide to&nbsp; Solving Technical Issues : Step 1:&nbsp; Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through&nbsp; Step 4. . (Don't forget the complete Console Log!) Thank you!