Friend's Account Locked, Replaced with Someone Else in Games

A friend's been locked out of his account, his account has been removed from all the games he was in and he has been replaced with someone called EZ Does It.  [Removed by Admin] What's going on and how can it be fixed?

Your friend needs to contact the Dev team at <a href="mailto:Team@roll20.net" rel="nofollow">Team@roll20.net</a> and explain what has happened. They are usually the only ones that can fix this.

I've contacted them, but do to their hours on the West Coast, I'm not likely to receive a response till early tomorrow morning. To clarify a point, my account had been -deleted- (not by me) and it just happened to be the case that I had an open ticket with roll20 regarding my subscription, whereupon they reactivated my account. So I am not 'locked out' persay, but all of my games and purchases seem to have been stolen and my place taken by whomever this schmuck is. I've since changed my password and other relevant info.