Hi Jorge P. - To best troubleshoot this, would you mind thoroughly working through the steps below from our guide to Solving Technical Issues , please? These steps allow us to best establish a baseline for additional troubleshooting going forward. If you make it to step 4, would you mind also providing me the values from this online speed test , in addition to the other items in that step, please? The values I'm looking for are: "Ping", "Download", and "Upload". We appreciate your patience and understanding. Step 1: Make sure to use the right browser Roll20 currently only supports Google Chrome or Mozilla Firefox. While troubleshooting please check if the issues persist across both Google Chrome or Mozilla Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 To manage extensions on Google Chrome you can follow these instructions: Help Site To manage addons on Mozilla Firefox you can follow these instructions: Help Site Step 3: Clear your cache In Google Chrome follow these instructions: <a href="https://support.google.com/chrome/answer/95582?hl=en" rel="nofollow">https://support.google.com/chrome/answer/95582?hl=en</a> In Mozilla Firefox follow these instructions: <a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" rel="nofollow">https://support.mozilla.org/en-US/kb/how-clear-firefox-cache</a> If the steps above do not resolve your issue, then please proceed to the final step and completely follow the instructions for further assistance: Step 4: Provide a bug report We would ask that you please provide all the information in that step, to the best of your ability, including the Console Log.
