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Roll 20's video broadcasting and receiving

1575536060

Edited 1575536077
My group uses roll20's video broadcasting but when we start playing webcams shuts off and some of them won't appear at all, while other webcams stay with no difficulty. those that are shut off (for me and some others) other players can still see their webcams. This feels almost arbitrary. what's up with roll 20 webcams?
The Roll20 Webcams are touchy at best. Our most recent issue involves two players cannot see one another but everyone else can see them. I've gone through all the troubleshooting steps multiple times. We can use any of a variety of other VTC systems with no issues at all, i.e. Zoom, Skype, Google Hangouts, etc. There are no problems with any permissions, we all have tried both Firefox on an Chrome, I have confirmed we are all on the same versions of the browsers. I've logged into their systems and checked for plugins, permissions, and checked AV to ensure there are no problems. I have gone through every single step posted on the Wiki page and put my not insignificant network admin experience to work. The net result is two of my players are unable to see one another. The last time this stuff happened, we all moved to Google Hangouts, but after that was killed off, we were forced back onto the native VTC. Shockingly, it worked well for a couple of years and now is just turning to garbage. I really like Roll20, but I'm getting about done with it. If we have to use a different VTC system, we might as well move to a new platform.
Same issue tonight. Two players unable to see one another, everyone else can see them.  ---- Todd Stats ---- Video SENT, Avg Per Second     NACK: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Pks Sent: 27.97,3.18,4.78,5.71,6.3,6.58,6.3,6.18,6.3,6.18,6.17,6.2,6.14,6.11,6.04,5.92 Video RECEIVED, Avg Per Second   Jitter: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0     NACK: 0.03,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Pks Rcvd: 19.85,1.18,2.23,2.81,3,3.19,3.18,3.13,3.23,3.29,3.43,3.55,3.55,3.57,3.6,3.56 Pks Lost: 0.06,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Audio SENT, Avg Per Second     NACK: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Pks Sent: 49.82,4.01,6.74,7.87,8.3,8.57,8.76,8.91,9,8.93,8.83,8.84,8.8,8.73,8.74,8.71 Audio Received, Avg Per Second   Jitter: 0.09,0.04,0.02,0.02,0.01,0.01,0.01,0.01,0.01,0.01,0.01,0.01,0.01,0,0,0     NACK: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Pks Rcvd: 44.42,4,6.73,7.86,8.28,8.55,8.74,8.89,8.99,8.91,8.81,8.82,8.78,8.71,8.73,8.7 Pks Lost: 0.15,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 ---- END Todd Stats ---- ---- Chris F. Stats ---- Video SENT, Avg Per Second     NACK: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Pks Sent: 13.33,13.62,12.8,12.37,12.41,12.69,12.19,11.7,0.51,1.25,1.66,1.88,2.3,2.56,2.8,2.95,3.19,3.29,3.4,3.46 Video RECEIVED, Avg Per Second   Jitter: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0     NACK: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Pks Rcvd: 5.63,7.38,7.72,7.32,7.13,6.99,6.49,6.26,0.14,0.48,0.69,0.97,1.18,1.31,1.44,1.51,1.6,1.73,1.86,1.93 Pks Lost: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Audio SENT, Avg Per Second     NACK: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Pks Sent: 15.67,15.75,16.59,16.42,16.3,16.63,15.93,15.6,0.54,1.48,2.26,2.9,3.45,3.84,4.14,4.36,4.63,4.84,4.99,5.19 Audio Received, Avg Per Second   Jitter: 0.17,0.15,0.08,0.03,0.03,0.02,0.02,0.02,0.02,0.01,0.01,0.01,0.01,0.01,0.01,0.01,0.01,0.01,0.01,0.01     NACK: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Pks Rcvd: 15.57,15.7,16.56,16.39,16.28,16.61,15.91,15.59,0.53,1.48,2.25,2.9,3.45,3.84,4.13,4.36,4.63,4.83,4.99,5.19 Pks Lost: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 ---- END Chris F. Stats ---- ---- Adam F. Stats ---- Video SENT, Avg Per Second     NACK: 0.18,0.13,0.1,0.11,0.1,0.09,0.08,0.07,0.07,0.07,0.07,0.07,0,0,0,0,0,0,0,0 Pks Sent: 20.79,19.44,17.81,16.83,17.12,17.25,16.62,15.88,15.59,15.08,14.51,13.74,0.3,0.67,1.07,1.31,1.69,1.96,2.16,2.28 Video RECEIVED, Avg Per Second   Jitter: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0     NACK: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Pks Rcvd: 15.39,14.89,14.54,14.72,14.67,14.77,13.99,13.44,12.82,12.24,11.85,11.55,0.18,0.56,1.02,1.4,1.69,1.96,2.13,2.36 Pks Lost: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Audio SENT, Avg Per Second     NACK: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Pks Sent: 18,16.97,17.39,17.02,16.79,17.03,16.29,15.91,15.45,14.91,14.47,14.1,0.37,0.97,1.5,1.86,2.26,2.63,2.87,3.17 Audio Received, Avg Per Second   Jitter: 0.21,0.11,0.05,0.04,0.04,0.04,0.03,0.02,0.01,0.01,0.02,0.01,0.01,0.01,0.01,0.01,0.01,0.01,0.01,0.01     NACK: 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 Pks Rcvd: 17.94,16.92,17.35,17,16.78,17.02,16.27,15.9,15.44,14.9,14.46,14.09,0.37,0.97,1.5,1.85,2.26,2.63,2.87,3.17 Pks Lost: 0,0,0,0,0,0.01,0,0,0,0,0.01,0.01,0,0,0,0,0,0,0,0 ---- END Adam F. Stats ---- ----- Personal LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 3 Broadcast Type: both Receive Type: both Number of other Players: 3 Handle Signalling Video Quality: low Connection INIT: Todd Offer TO: Todd Candidate TO: Todd | HOST udp Candidate TO: Todd | HOST udp Candidate TO: Todd | STUN udp Candidate TO: Todd | STUN udp Candidate TO: Todd | HOST tcp Candidate TO: Todd | HOST tcp Candidate TO: Todd | TURN udp Candidate TO: Todd | TURN udp Candidate TO: Todd | TURN udp Candidate TO: Todd | TURN udp Answer FROM: Todd Candidate FROM: Todd | HOST udp Candidate FROM: Todd | HOST udp Candidate FROM: Todd | HOST udp Candidate FROM: Todd | HOST udp Started local media Candidate FROM: Todd | HOST tcp Candidate FROM: Todd | HOST tcp Candidate FROM: Todd | HOST tcp Candidate FROM: Todd | HOST tcp Candidate FROM: Todd | STUN udp Candidate FROM: Todd | TURN udp Todd joined CONNECTED: Todd | STUN/STUN Candidate FROM: Todd | TURN udp Connection FAILING: Todd Connection FAILED: Todd Connection ERROR: ConnectionDeadStream Dead stream detected. Handle Signalling Connection INIT: Chris F. Connection INIT: Adam F. Offer TO: Chris F. Candidate TO: Chris F. | HOST udp Candidate TO: Chris F. | HOST udp Offer TO: Adam F. Candidate TO: Adam F. | HOST udp Candidate TO: Adam F. | HOST udp Candidate TO: Chris F. | STUN udp Candidate TO: Chris F. | STUN udp Candidate TO: Adam F. | STUN udp Candidate TO: Adam F. | STUN udp Candidate TO: Chris F. | HOST tcp Candidate TO: Chris F. | HOST tcp Candidate TO: Adam F. | HOST tcp Candidate TO: Adam F. | HOST tcp Answer FROM: Adam F. Candidate FROM: Adam F. | HOST udp Candidate FROM: Adam F. | HOST tcp Candidate FROM: Adam F. | STUN udp Adam F. joined CONNECTED: Adam F. | STUN/STUN Answer FROM: Chris F. Candidate FROM: Chris F. | HOST udp Candidate FROM: Chris F. | HOST udp Candidate FROM: Chris F. | HOST udp Candidate FROM: Chris F. | HOST tcp Candidate FROM: Chris F. | HOST tcp Candidate FROM: Chris F. | HOST tcp Candidate FROM: Chris F. | STUN udp Chris F. joined CONNECTED: Chris F. | STUN/STUN All Message FROM: Todd disc 1575594256420 Offer FROM: Todd Candidate FROM: Todd | HOST udp Candidate FROM: Todd | HOST udp Candidate FROM: Todd | HOST udp Candidate FROM: Todd | HOST udp Candidate FROM: Todd | HOST udp Candidate FROM: Todd | HOST udp Candidate FROM: Todd | HOST udp Candidate FROM: Todd | HOST udp Connection INIT: Todd Candidate FROM: Todd | HOST tcp Candidate FROM: Todd | HOST tcp Candidate FROM: Todd | HOST tcp Candidate FROM: Todd | HOST tcp Candidate FROM: Todd | HOST tcp Candidate FROM: Todd | HOST tcp Candidate FROM: Todd | HOST tcp Candidate FROM: Todd | HOST tcp Candidate FROM: Todd | STUN udp Candidate FROM: Todd | STUN udp Candidate TO: Todd | HOST udp Candidate TO: Todd | STUN udp Candidate TO: Todd | HOST tcp Todd joined CONNECTED: Todd | STUN/STUN All Message FROM: Chris F. disc 1575594273737 Connection CLOSING: Chris F. Connection CLOSED: Chris F. Offer FROM: Chris F. Connection INIT: Chris F. Candidate FROM: Chris F. | HOST udp Candidate FROM: Chris F. | HOST udp Candidate FROM: Chris F. | HOST udp Candidate FROM: Chris F. | HOST udp Candidate FROM: Chris F. | HOST udp Candidate FROM: Chris F. | HOST udp Candidate FROM: Chris F. | HOST tcp Candidate FROM: Chris F. | HOST tcp Candidate FROM: Chris F. | HOST tcp Candidate FROM: Chris F. | HOST tcp Candidate TO: Chris F. | HOST udp Candidate FROM: Chris F. | HOST tcp Candidate FROM: Chris F. | HOST tcp Candidate TO: Chris F. | STUN udp Candidate TO: Chris F. | HOST tcp Candidate FROM: Chris F. | STUN udp Candidate FROM: Chris F. | STUN udp Chris F. joined CONNECTED: Chris F. | STUN/STUN All Message FROM: Adam F. disc 1575594284741 Connection CLOSING: Adam F. Connection CLOSED: Adam F. Offer FROM: Adam F. Connection INIT: Adam F. Candidate FROM: Adam F. | HOST udp Candidate FROM: Adam F. | HOST udp Candidate TO: Adam F. | HOST udp Candidate FROM: Adam F. | HOST tcp Candidate FROM: Adam F. | HOST tcp Candidate FROM: Adam F. | STUN udp Candidate FROM: Adam F. | STUN udp Candidate TO: Adam F. | STUN udp Candidate TO: Adam F. | HOST tcp Candidate FROM: Adam F. | TURN udp Candidate TO: Adam F. | TURN udp Candidate TO: Adam F. | TURN udp Candidate FROM: Adam F. | TURN udp Adam F. joined CONNECTED: Adam F. | STUN/STUN ---- END Personal LOG ---- I'm going to venture a guess that I'll not get a response...again.
We got the same issue the last time we tried back Roll20 WebRTC : 2 players weren't able to see the others and audio was ko also. So we went back to Google Hangouts, but as Google Hangouts will stopped in 2020 (AFAIK), we would love to use Roll20 native solution ... if it was working fine. Note we are 7 players with all large broadband connection.
Hi folks, sorry to hear about these issues we seem to be having. Could I invite you to write in to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> with information filled out in the following template so we would be better able to assist? 1. Detailed description of the problem 2. Minimum number of steps to reproduce the problem 3. Description of setup Browser + Version Browser Addons/Extensions Operating System 4. Bug triage results Results of working through the following troubleshooting steps: Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache 5. Supplemental information In general, the more information you can provide will help better identify and fix the issue. Please also include WebRTC Debug Log (Click the "Download WebRTC Debug Log" button under the&nbsp; Video + Audio Chat Options &nbsp;of the&nbsp; My Settings &nbsp;tab) in the supplemental information as well.
I have the same problem too. It would be nice to get it fixed quickly because it seriously affects the gaming experience.
Juniper L. said: Hi folks, sorry to hear about these issues we seem to be having. Could I invite you to write in to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> with information filled out in the following template so we would be better able to assist? Hello Juniper, My next game session in on thursday, we'll do a new testing with the indications you give (right browser, no extensions ...) and I'll give back the results along with WebRTC Debug Log. Ghorin
Well finally our session went very well : no WebRTC issue at all. That was a very good session. Thanks Roll20 team :-)