Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
×

Cookie Preferences

We use Cookies to help personalize and improve Roll20. For more information on our use of non-essential Cookies, visit our Privacy Policy here.
Roll20 Logo

Play NowArrow

Join a GameArrow

CharactersArrow

ShopArrow

ToolsArrow

CompendiumArrow

CommunityArrow

Search

Sign InArrow

Roll20 Logo Hamburger Menu
This post has been closed. You can still view previous posts, but you can't post any new replies.

Marketplace Item Not Found

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Marketplace Item Not Found
1576865313
MillionsNicki
Pro
Permalink for 7995857 Quote
Attempting to purchase Xanathar's Guide as a gift for a friend, but any time I attempt to purchase it, I receive a "marketplace item not found" error. The same thing happened when I tried to purchase the Monster Manual as well.
1576866697

Edited 1576866824
Pat S.
Forum Champion
Sheet Author
Permalink for 7995886 Quote
This?&nbsp; <a href="https://marketplace.roll20.net/browse/bundle/3844/xanathars-guide-to-everything" rel="nofollow">https://marketplace.roll20.net/browse/bundle/3844/xanathars-guide-to-everything</a> I clicked on the gift button and it came up the purchase window in a snap. Do you have any extensions that might be interfering with it?
1576867182

Edited 1576867196
MillionsNicki
Pro
Permalink for 7995908 Quote
Apologies for not clarifying in the OP. The purchase window appears, but the error occurs when attempting to "Submit Payment with Stripe." The error stating "Marketplace Item not Found" doesn't lead me to believe it has anything to do with payment being declined or anything of that nature, so I'm ultimately clueless on what to do at this point.
1576867981

Edited 1576868003
Pat S.
Forum Champion
Sheet Author
Permalink for 7995933 Quote
You should drop the Roll20 team an email about this as it deals with financial matters. The email is <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> and explain to them the problem.
1576871617
Juniper L.
Roll20 Team
Permalink for 7996027 Quote
Issue is being addressed via email, as such I'm closing the topic. Thank you folks!