Community Forums: new player character sheet blank and unable to edit

1576891572

I've done everything i can think of, but the player character sheet for them seems to remain unable to edit even though they have access to it. I've even reduced the amount of monster pages i have and map pages to see if that was the issue, but it still seems like they are having trouble. <a href="https://media.discordapp.net/attachments/618615893261287426/657752916857454607/unknown.png?width=825&height=702" rel="nofollow">https://media.discordapp.net/attachments/618615893261287426/657752916857454607/unknown.png?width=825&height=702</a> it does it for me as well but it fixes itself after a minute and 49 seconds.

1576893796

Kraynic

Pro

Sheet Author

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Well, one issue may be that opera isn't a supported browser.  It may work, but Roll20 only officially supports chrome and firefox. A mod will probably be along eventually, and ask you to work through the steps in the wiki.  You might as well try those, and if the first 3 steps don't help then you will need to provide them a console log from step 4.  <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a>

1576950665

Nicholas

Roll20 Team

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Hi Hazarddex -  As mentioned by Kraynic, we would ask that you please work through the  below steps from our guide to Solving Technical Issues . These steps allow us to best establish a baseline for additional troubleshooting going forward. We appreciate your patience and understanding. Step 1: Make sure to use the right browser Roll20 currently only supports Google Chrome or Mozilla Firefox. While troubleshooting please check if the issues persist across both Google Chrome or Mozilla Firefox.   Step 2: Ensure that there are no extensions/addons interfering with Roll20 To manage extensions on Google Chrome you can follow these instructions: Help Site To manage addons on Mozilla Firefox you can follow these instructions: Help Site   Step 3: Clear your cache In Google Chrome follow these instructions: <a href="https://support.google.com/chrome/answer/95582?hl=en" rel="nofollow">https://support.google.com/chrome/answer/95582?hl=en</a> In Mozilla Firefox follow these instructions: <a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" rel="nofollow">https://support.mozilla.org/en-US/kb/how-clear-firefox-cache</a> If the steps above do not resolve your issue, then please proceed to step 4:   Step 4: Provide a bug report We would ask that you please provide all the information, to the best of your ability, including the Console Log.

1577057412

Edited 1577058256

Hazarddex

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It still seem to do the same thing after that and it's only affecting him apparently and is giving him the message  "had no character"

1577382905

Nicholas

Roll20 Team

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Hi Hazarddex -  Can you attempt to create a brand new character for the player and see if that new character works for them? Additionally, are you able to have them provide additional information from step 4 of the guide to Solving Technical Issues? This will greatly help us in troubleshooting the issue. We appreciate your patience and understanding!

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new player character sheet blank and unable to edit