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I am trying to upload a map I created onto roll20, but it wasn't working. Other images and maps work just fine. the map I'm trying to upload is about 27 MB. it is just this one that's not working.
That sounds extremely large and might cause performance problems. Is there a way to get the size down? I assume it is a jpeg? if so, can the quality/compression be dialed down? If not a jpeg, why not? And to reiterate Rabulias' point, slicing is the way to go if there are no other alternatives. Several Roll20 products use this method, like the map of Watredeep.
Excellent. For future reference, the only valid reason to use a png for a map is if it contains transparency. This is usually only for certain types of tiles that must fade into one another. Otherwise, you can dramatically reduce file size (and thus boost performance) by saving as a jpeg with reasonable compression.
