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Roll 20 is super slow

Hi,&nbsp; I went through the steps to try to solve it myself, including clearing the cache, but it doesn't seem to solve the issues. Roll20 is super slow when I try to open handouts, character sheets, etc. To reproduce it, you just need to log in to my game and it just appears. Upload are super slow and it takes some time for information to appear.&nbsp; Your computer's settings (A good place to find this info if you don't know it is&nbsp; Support Details ): Web Browser: Google Chrome.&nbsp; Browser Version. Version 79.0.3945.117&nbsp; Operating System. Windows 10. If Javascript is enabled. Yes Your anti-virus software. BitDefender.&nbsp; List of any browser add-ons or extensions enabled. Grammarly, ad-blocker bit defender, office, Pinterest, honey.&nbsp; &nbsp; A Console Log from the moment you logged into the page through when you encountered the issue. Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'nonce-wBsEk66nabxVV8hw' <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-9oAHhBUuucaRJxS9igyVxrc1rkX90RNbATK+BHYjues='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'nonce-wBsEk66nabxVV8hw' <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-D3wHWxyeZqguMufBz2slycNqO9zRciWoJ5YcqIyaGxw='), or a nonce ('nonce-...') is required to enable inline execution. /v2/js/jquery.migrate.js:20 JQMIGRATE: Logging is active app.roll20.net/:14 CAMPAIGN ID: 5487170 app.roll20.net/:4658 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'nonce-wBsEk66nabxVV8hw' <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-vileAyXucIHIT+3pbOzFP62jSSQqBYQ/DZ/WZAa5v4Y='), or a nonce ('nonce-...') is required to enable inline execution. <a href="http://www.google-analytics.com/analytics.js:1" rel="nofollow">www.google-analytics.com/analytics.js:1</a> Failed to load resource: net::ERR_BLOCKED_BY_CLIENT app.roll20.net/:1 A cookie associated with a cross-site resource at <a href="http://inspectlet.com/" rel="nofollow">http://inspectlet.com/</a> was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application&gt;Storage&gt;Cookies and see more details at <a href="https://www.chromestatus.com/feature/5088147346030592" rel="nofollow">https://www.chromestatus.com/feature/5088147346030592</a> and <a href="https://www.chromestatus.com/feature/5633521622188032" rel="nofollow">https://www.chromestatus.com/feature/5633521622188032</a>. app.js:541 70 app.js:543 TOUCH SUPPORTED: false app.js:543 USING WEBGL ACCELERATION... app.js:543 WEBGL STARTUP SUCCESS app.js:545 Custom Sheet Translation app.js:560 Loading Custom character sheet. jquery-1.9.1.js:6469 The specified value "@{base_size}+@{giant}+@{small_framed}" is not a valid number. The value must match to the following regular expression: -?(\d+|\d+\.\d+|\.\d+)([eE][-+]?\d+)? buildFragment @ jquery-1.9.1.js:6469 jquery-1.9.1.js:6469 The specified value "@{species_factor}+@{dexterity}+@{strength}+@{speed_penalty}+@{fleet_of_foot}" is not a valid number. The value must match to the following regular expression: -?(\d+|\d+\.\d+|\.\d+)([eE][-+]?\d+)? buildFragment @ jquery-1.9.1.js:6469 jquery-1.9.1.js:6469 The specified value "((1+@{Celerity})*(@{speed}))" is not a valid number. The value must match to the following regular expression: -?(\d+|\d+\.\d+|\.\d+)([eE][-+]?\d+)? buildFragment @ jquery-1.9.1.js:6469 jquery-1.9.1.js:6469 The specified value "@{defense_base}+@{defense_penalty}" is not a valid number. The value must match to the following regular expression: -?(\d+|\d+\.\d+|\.\d+)([eE][-+]?\d+)? buildFragment @ jquery-1.9.1.js:6469 jquery-1.9.1.js:6469 The specified value "@{celerity}" is not a valid number. The value must match to the following regular expression: -?(\d+|\d+\.\d+|\.\d+)([eE][-+]?\d+)? buildFragment @ jquery-1.9.1.js:6469 jquery-1.9.1.js:6469 The specified value "@{balistic_armor}" is not a valid number. The value must match to the following regular expression: -?(\d+|\d+\.\d+|\.\d+)([eE][-+]?\d+)? buildFragment @ jquery-1.9.1.js:6469 jquery-1.9.1.js:6469 The specified value "@{general_armor}" is not a valid number. The value must match to the following regular expression: -?(\d+|\d+\.\d+|\.\d+)([eE][-+]?\d+)? buildFragment @ jquery-1.9.1.js:6469 jquery-1.9.1.js:6469 The specified value "@{dexterity}+@{composure}+@{initiative_penalty}+@{fast_reflexes}" is not a valid number. The value must match to the following regular expression: -?(\d+|\d+\.\d+|\.\d+)([eE][-+]?\d+)? buildFragment @ jquery-1.9.1.js:6469 jquery-1.9.1.js:6469 The specified value "@{celerity}" is not a valid number. The value must match to the following regular expression: -?(\d+|\d+\.\d+|\.\d+)([eE][-+]?\d+)? buildFragment @ jquery-1.9.1.js:6469 tutorial_tips.js:7 tuts loaded 10Mixed Content: The page at '&lt;URL&gt;' was loaded over HTTPS, but requested an insecure image '&lt;URL&gt;'. This content should also be served over HTTPS. app.roll20.net/:1 [DOM] Found 2 elements with non-unique id #color_value: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) &lt;input type=​"text" size=​"8" id=​"color_value" wtx-context=​"5666161B-AC38-40C5-845C-9DCF68FDAB5D"&gt;​ &lt;input type=​"text" size=​"8" id=​"color_value" wtx-context=​"4DE96318-5EE6-4EF2-892B-2A52E74932C4"&gt;​ sheetsandboxworker.js?1578658899214:682 Starting up WEB WORKER app.js:551 Final page load. app.js:549 Auth'ed. app.js:549 Go post auth! app.js:549 initial setup app.js:550 joining game... app.js:547 Full load page! app.js:549 We have 1 pages app.js:548 Player -LukjpErQmnodkGawm1X is offline... app.js:548 Player -Ly5LfRcwcbdGeJv2QuI is offline... app.js:550 Deferred finish joining... app.js:541 Firebase Online
1578676527
Your first mistake is using chrome. I've had to abandon Roll20 in chrome a long time ago and only use it in Firefox.
1578698059
Nicholas
Roll20 Team
Hey&nbsp;Jonathan G. -&nbsp; Would you mind providing me the exact name of the game in question, please? I'll pop in and take a look to see what I can find. Thank you in advance for your patience!
Shiner State Core Universe
1578710175
Victor B.
Pro
Sheet Author
For me it was Storm Kings Thunder on Friday night between 6pm to 10pm mountain time on 1/3/20.&nbsp; It was the worst performance I've ever had.&nbsp; We had to wait 5 seconds on average to open a token or a character sheet or wait for a roll.&nbsp; Nothing changed in my game from prior weeks and I had absolutely no performance issues.&nbsp; Right now I'm tracking it up to just a glitch, but if it happens again I'll definitely post.&nbsp;&nbsp;
Any news Mr. Nicholas?
1578809289
Victor B.
Pro
Sheet Author
Had terrible performance today also.&nbsp; When I refreshed browser it got a lot better, but this is new.&nbsp; Haven't had to in the past.&nbsp;&nbsp;
1578870704

Edited 1578870798
Nicholas
Roll20 Team
Hi Jonathan G. -&nbsp; After reviewing the game, I was unable to reproduce this issue, unfortunately. Has this issue been going on for a while, or did it just recently start? Also, have you tried reproducing the issue on Firefox as well? If not, would you mind trying that for me as well and letting me know the results, please? This will help us better determine if this is more browser related, or if it might be something on our end with database capacity or something like that. We appreciate your patience as we work through this!
1578870864
Nicholas
Roll20 Team
Victor B. said: Had terrible performance today also.&nbsp; When I refreshed browser it got a lot better, but this is new.&nbsp; Haven't had to in the past.&nbsp;&nbsp; Hey&nbsp;Victor B. - Would you mind providing me with the exact name of your SKT game, please? I'll pop in and take a look at that game as well. Thank you in advance for your patience and report!
1579008375
My players and I are experiencing a similar issue. VERY slow to load, locks up when trying to move tokens, or resize them, and requires a refresh each time to get it unfreeze. Legacy of Fire, Monday evening game using Pathfinder 1e. I have cleared my cache both in windows and Chrome to no avail. If it matters, this has been going on for the past 2 weeks, slow to no load in, unable to effectively move tokens, etc.
1579026504
I am experiencing slow loading times this morning with my game.&nbsp; It is stuck on "loading game" for 10+ minutes and then the game never loads.&nbsp;
The issue is not constant. After your message that you couldn't reproduce the issue, everything was super fast. But last night, It became slow again, like really really slow. Firefox doesn't change anything, I tested it.&nbsp;
1579039732
mAc
Pro
It's been happening to me too. On some nights I try to work on my game in roll20 and it becomes unuseably slow. It has only started within a few weeks.
1579058812
Victor B.
Pro
Sheet Author
@Nicholas - this one had just awful performance 2 Friday nights ago.&nbsp;&nbsp; Neverwinter - The Cleaned Up Sequel and this one had bad performance last Saturday which improved when I refreshed the browser.&nbsp; But for a while it started getting slower and slower.&nbsp;&nbsp; Sigmar Saturdays - A Private War Like everyone else who has posted, this is something new to my Roll20 experience.&nbsp; Performance has been usually very very good.&nbsp;&nbsp;
Apparently I'm not alone. This is kinda recent and going on and off. Again, today, I logged in and it was doing well. Then it started to be super la, quit the game, came back and it was better, but not optimal. It's really annoying, as I got many things to do and it slows me.&nbsp;
1579075004

Edited 1579079989
Tony R.
Pro
Sheet Author
I've been having this happen sporadically on Chrome as well. Some days everything runs just fine. Others, handouts/character sheets take an&nbsp;infuriatingly long time to open/edit. Its happening to my campaign tonight as well. Strangely enough, everything runs fine on Firefox right tonight. I'm not sure how to reproduce this issue. EDIT Here is an example &nbsp;(Sound in Gif to explain what I'm doing)&nbsp;of Firefox/Chrome for me. I use the same addons in both browsers (Reddit Enhancement Suite, UBlock Origin and&nbsp;Stylus). I also cannot reliably reproduce this issue. I first noticed it about a week ago. Then it went away, now it's back tonight.&nbsp; Consol From Chrome .&nbsp; Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'nonce-Cmd2fe6IuU5AlEPE' <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-Ny9s92zqDrkeK8fhmaL9unYRfDD5TtN4vLPfQFIRIrs='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'nonce-Cmd2fe6IuU5AlEPE' <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-D3wHWxyeZqguMufBz2slycNqO9zRciWoJ5YcqIyaGxw='), or a nonce ('nonce-...') is required to enable inline execution. jquery.migrate.js:20 JQMIGRATE: Logging is active app.roll20.net/:14 CAMPAIGN ID: 1160338 app.roll20.net/:5363 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'nonce-Cmd2fe6IuU5AlEPE' <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-vileAyXucIHIT+3pbOzFP62jSSQqBYQ/DZ/WZAa5v4Y='), or a nonce ('nonce-...') is required to enable inline execution. app.js?1579023377:541 70 app.js?1579023377:543 TOUCH SUPPORTED: false app.js?1579023377:543 USING WEBGL ACCELERATION... app.js?1579023377:543 WEBGL STARTUP SUCCESS app.js?1579023377:545 Custom Sheet Translation app.js?1579023377:560 Loading Custom character sheet. app.js?1579023377:560 Including compendium template css. tutorial_tips.js:7 tuts loaded 105Mixed Content: The page at '&lt;URL&gt;' was loaded over HTTPS, but requested an insecure image '&lt;URL&gt;'. This content should also be served over HTTPS. app.roll20.net/:1 [DOM] Found 2 elements with non-unique id #0: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) &lt;input class=​"filter-search_filter-value filtername" data-filter-num=​"name" data-match-type=​"Any" id=​"0" name=​"Name" type=​"text" value&gt;​ &lt;input class=​"filter-search_filter-value filtername" data-filter-num=​"name" data-match-type=​"Any" id=​"0" name=​"Name" type=​"text" value&gt;​ app.roll20.net/:1 [DOM] Found 2 elements with non-unique id #1: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) &lt;select name=​"Level[]​" id=​"1" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"1" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ &lt;select name=​"Alignment[]​" id=​"1" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"1" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ app.roll20.net/:1 [DOM] Found 2 elements with non-unique id #2: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) &lt;select name=​"Classes[]​" id=​"2" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"2" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ &lt;input class=​"filter-search_filter-value" data-filter-num=​"2" data-match-type=​"Any" id=​"2" name=​"Speed" type=​"text" value&gt;​ app.roll20.net/:1 [DOM] Found 2 elements with non-unique id #3: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) &lt;select name=​"School[]​" id=​"3" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"3" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ &lt;select name=​"Type[]​" id=​"3" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"3" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ app.roll20.net/:1 [DOM] Found 2 elements with non-unique id #6: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) &lt;select name=​"Casting Time[]​" id=​"6" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"6" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ &lt;select name=​"Languages[]​" id=​"6" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"6" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ app.roll20.net/:1 [DOM] Found 2 elements with non-unique id #7: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) &lt;select name=​"Range[]​" id=​"7" class=​"chosen filter-search_filter-value multiselect" multiple=​"multiple" aria-selected=​"true" data-filter-num=​"7" data-match-type=​"Any" placeholder=​"Select Some Options"&gt;​…​&lt;/select&gt;​ &lt;select aria-selected=​"true" class=​"chosen filter-search_filter-value" data-filter-num=​"7" data-match-type=​"Any" id=​"7" multiple name=​"expansion"&gt;​…​&lt;/select&gt;​ app.roll20.net/:1 [DOM] Found 2 elements with non-unique id #color_value: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) &lt;input type=​"text" size=​"8" id=​"color_value"&gt;​ &lt;input type=​"text" size=​"8" id=​"color_value"&gt;​ sheetsandboxworker.js?1579078311304:682 Starting up WEB WORKER app.js?1579023377:551 Final page load. app.js?1579023377:549 Auth'ed. app.js?1579023377:549 Go post auth! app.js?1579023377:549 initial setup VM1164:3 Uncaught TypeError: Cannot read property 'id' of undefined at Object.eval (eval at jqotec (base.js?1578418548:20), &lt;anonymous&gt;:3:76) at HTMLScriptElement.&lt;anonymous&gt; (base.js?1578418548:20) at Function.each (jquery-1.9.1.js:648) at jQuery.fn.init.each (jquery-1.9.1.js:270) at jQuery.fn.init.jqote (base.js?1578418548:20) at Object.d20.journal.refreshSpeakingAsOptions (app.js?1579023377:560) at Object.d20.journal.refreshJournalList (app.js?1579023377:560) at app.js?1579023377:560 app.js?1579023377:550 joining game... app.js?1579023377:548 Player -K9KBKrXNQpC63qZPNCR is offline... app.js?1579023377:548 Player -KlPPklO-pw1g4W0mgq- is offline... app.js?1579023377:548 Player -KlZukGSdxW2avalTgPv is offline... app.js?1579023377:548 Player -KnFS2zVsfooE7ZPuTMD is offline... app.js?1579023377:548 Player -KsVpETfMLaTyJWusWTJ is offline... app.js?1579023377:550 Deferred finish joining... app.js?1579023377:541 Firebase Online 30app.js?1579023377:547 Full load page! app.js?1579023377:549 We have 77 pages app.js?1579023377:541 Timeout ref showed error! 2app.js?1579023377:548 Player -K60NvT2aFDJXoBfaqwO is offline... Consol From Firefox Unknown category for SetEventRecordingEnabled: fxmonitor UpdateUtils.getAppUpdateAutoEnabled - Unable to read app update configuration file. Exception: Win error 2 during operation open on file C:\ProgramData\Mozilla\updates\308046B0AF4A39CB\update-config.json (The system cannot find the file specified. ) Firefox Monitor: malformed breach entry. Site: {"Name":"PDL","Domain":"","schema":1576803007814,"PwnCount":622161052,"AddedDate":"2019-11-22T20:13:04Z","BreachDate":"2019-10-16","DataClasses":["Email addresses","Employers","Geographic locations","Job titles","Names","Phone numbers","Social media profiles"],"id":"0344be15-c2c2-4072-bf28-18de0ae8c10f","last_modified":1578325494347,"_status":"synced"} FirefoxMonitor.jsm :212 Key event not available on some keyboard layouts: key=“i” modifiers=“accel,alt,shift” id=“key_browserToolbox” browser.xhtml NS_NOINTERFACE: Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsIWebProgress.DOMWindow] WebNavigationContent.js :271 webrtc.peerconnection.datachannel_created - Unknown scalar. webrtc.peerconnection.datachannel_created - Unknown scalar. webrtc.peerconnection.datachannel_created - Unknown scalar. LoginHelper: Couldn't parse origin for about:blank &lt;unavailable&gt; LoginHelper.jsm :255:11 NS_NOINTERFACE: Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsIWebProgress.DOMWindow] WebNavigationContent.js :271 webrtc.peerconnection.datachannel_created - Unknown scalar. webrtc.peerconnection.datachannel_created - Unknown scalar. webrtc.peerconnection.datachannel_created - Unknown scalar. NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIInterfaceRequestor.getInterface]
1579104959
I have been experiencing poor performance (but only with players connected is it truly at another level of bad) regularly in all my games since the last update to roll20 to allow new token markers. The performance is so bad its almost unusable. Now I do use lots of animated GIFs and big maps but even so, the games have not changed substantially in months (and the games are over a year old) and yet performance has suddenly dropped through the floor. It’s bad in both chrome and firefox. I also know a fair few other Roll20&nbsp; DMs and they are all having the same issue.
1579109579
I also have been experiencing poorer performance than usual.
1579171814
Is there any movement on this issue? Every single person posting here is a pro user. You can be sure there are hundreds of people experiencing this issue if even a few pro supporters are reporting it.
I agree with Mr Stephen. It's taking a while to have an update on that. We are all paying for a service that is far to be optimal, those days.&nbsp;
I just noticed Mr Tony post and gif. It's exactly what happens to me, does the same when I upload an image on the character sheet or just change section.&nbsp;
1579192858

Edited 1579193162
Nicholas
Roll20 Team
Hey everyone - In order for us to best investigate and troubleshoot this, we would ask that anyone experiencing the problem provide the requested information in this form here . If you have submitted information in this thread already, we would ask that you please re-submit that same information in that linked form so we can keep it consolidated. Our sincerest apologies for the inconvenience and trouble - we really appreciate your patience and understanding as we work through this.
This is happening to me right now.&nbsp; I filled the requested Lag report.&nbsp; Any update?
Happening to me as well. 10 seconds on average for something to load. Clearing cache doesn't help.
I am also experiencing this crazy lag right now takes 30 seconds to open a Character sheet.
I have a game in two hours, not sure if it will be doable
1579300928
My game is reaaaaaally slow right now, taking years to load sheets.
1579302209

Edited 1579302252
Nicholas
Roll20 Team
Hi all -&nbsp; Thank you for the additional reports and our sincerest apologies for any trouble! Our dev team is currently investigating this issue, but in order for them to best troubleshoot the problem, we would ask that everyone, if you haven't already, please provide the relevant information seen in&nbsp; this form here . The more data we can provide them regarding the issue, the easier it will be for them to solve it. We appreciate your patience and understanding.
1579303340

Edited 1579303349
Nicholas said: Hi all -&nbsp; Thank you for the additional reports and our sincerest apologies for any trouble! Our dev team is currently investigating this issue, but in order for them to best troubleshoot the problem, we would ask that everyone, if you haven't already, please provide the relevant information seen in&nbsp; this form here . The more data we can provide them regarding the issue, the easier it will be for them to solve it. We appreciate your patience and understanding. Just filled out the Survey hopefully roll20 can get it straightened out this is pretty much unusable.
1579304945

Edited 1579305025
Nicholas
Roll20 Team
Hey all -&nbsp; Thanks to the data you provided, we believe we were able to find the baseline problem and we have pushed out a fix to hopefully resolve it. Would you mind checking your games again now to see if you experience any improved performance and let me know the results, please?&nbsp;
1579305796

Edited 1579306007
No change. EDIT: Yeah, seems not to have done anything. Takes minutes for character sheets to load, minutes to roll dice, and dragging and dropping character sheets around the table induces "a script is slowing down your browser, kill it/wait?" in firefox.
Works better for me!!!&nbsp; Thanks a lot
Still not working for me, very very very very slow. 30 seconds between clicking tokens to move them, a pause of 15-30 seconds between music tracks.
1579316589
Tony R.
Pro
Sheet Author
@Aegis J. Hyena: if you are using chrome, test firefox. That fixed the issue I was having, for the moment.
I do not use chrome, so that's no help.
1579327228
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Note that asking you to test another browser is not a suggestion to switch &nbsp;browsers, but a diagnostic step to help narrow down the source of an issue. If you are using Firefox, however, try turning OFF autofill and auto complete. Those are known performance killers. Usually they only affect speed when you are trying to edit a text field, like the bubbles of a token, or the box on a character sheet, but it's worth trying.
Both of those have been turned off. No change. It's slow to the point where if I highlight something, it freezes for 15 seconds.
1579367086
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
What steps have you taken to try to fix the problem? Have you worked through the&nbsp;guide to&nbsp; Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome&nbsp; and&nbsp; Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable&nbsp; all&nbsp; add-ons/extensions&nbsp; and&nbsp; anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through&nbsp; Step 4 .&nbsp;(Don't forget the complete Console Log!) You've indicated you don't use Chrome, so that probably rules out a Hardware Acceleration setting. Have you looked over the advice on this page:&nbsp; Optimizing Roll20's Performance We haven't heard back from enough people to know if Roll20's code fix addressed the problem that most people were reporting or if this is something unique to your setup.
1579368296
Nicholas
Roll20 Team
Hey&nbsp;Aegis J. Hyena -&nbsp; We're sorry to hear you're still experiencing some issues! For troubleshooting, would you mind trying to create a brand new game and see if you are facing the same performance issues in that brand new game? Please let me know the results of this so we can best help you out here. Thank you for your patience! :)
Copying the data to a new game seems to have worked. New games also seem to be working, so I figure it's a bad cache or something that gets "stuck" during cleanup/deletion or something and ends up slowing things down. Thanks for the assistance.