Unable to Change Profile Picture

One day I went to change my profile picture. When I saved it, it changed back to one of the default Roll20 pattern Gravatar pictures. Since then, when I click Choose File and upload a photo, the loading bar fills. Then nothing happens. As though it gets stuck. I've followed Steps 1 through 3 at this link:&nbsp; <a href="https://app.roll20.net/forum/post/5517773/cant-change-profile-picture" rel="nofollow">https://app.roll20.net/forum/post/5517773/cant-change-profile-picture</a> I've tried updating the picture in different browsers, and even on different devices. (On PC and on my phone) and the issue persists. Cleared cache, turned off blockers and Apps/Extensions. Since it's happening across multiple browsers and devices, I'm beginning to think it may be an account issue.

This will probably require a dev to fix, but just to eliminate the possibilities, are you at or beyond your storage quota on your account?

Greetings, keithcurtis! Ah~! You may be right on the money~! I have a large campaign that I'd put together while I was on a paid subscription. When my subscription expired, I do remember getting a notification that I'd run out of free storage space. If that storage space factors in profile pictures, then that would definitely cause the issue~! This does present a bit of a pickle, though. Would I need to delete content from my game in order to make enough space to change my profile picture? Or would I need to renew my subscription to have the space for it again?

Your best bet would be to write to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> and explain your issue. They may have some guidance or be able to otherwise resolve it.