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HELP! seems like i can't upload pictures (maps) anymore

The problem has been going since Friday, i'm unable to upload pictures at first i thought it was some server issue, but then i noticed nobdy is complaining so i'm not that sure anymore i cleaned my cache and deleted most ther pics to make room, please help... or confirm me it's just technical issues ps. i run this on PC and on Tablet, maybe it's some kind of issue about it?
1579093357
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Have you checked your storage quota (it's on your account page)? If you are at or above it, try checking to see if you have filled it with audio.
1579093451
The Aaron
Roll20 Production Team
API Scripter
First, go here and check your Storage Quota:&nbsp; <a href="https://app.roll20.net/account/" rel="nofollow">https://app.roll20.net/account/</a> I suspect you have removed images from the map, but not from your library. To remove them from your library, you have to open up the My Library dialog ave select abs remove them.
A friend of mine, GM on the game, can't change pages or do anything anymore. Not even music is working. He could do all that, until today. Bug maybe? Pls fix.
Oh, only jukebox isn't working, sorry.
keithcurtis said: Have you checked your storage quota (it's on your account page)? If you are at or above it, try checking to see if you have filled it with audio. I just checked it, it's 16MB/100MB :( That didn't solve it, also changing connection didn't either
The Aaron said: First, go here and check your Storage Quota:&nbsp; <a href="https://app.roll20.net/account/" rel="nofollow">https://app.roll20.net/account/</a> I suspect you have removed images from the map, but not from your library. To remove them from your library, you have to open up the My Library dialog ave select abs remove them. Just checked, it's 16MB/100MB, might as well try to delete some audios too... But at this point I doubt it's that...&nbsp;
Hey Arc, sorry to hear you're having issues with the site - would you mind writing in to us at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> so we can take a closer look at this for you?
How big is the image file you are trying to upload? For a free user account, no image can be larger than 5MB.