Community Forums: Unable to change Credit Card information

Unable to change Credit Card information

1579197888

Pro

I recently had to change my credit card and I need to change the details so I can keep paying for my account. When I try to change my card details by going to the page provided in  <a href="https://wiki.roll20.net/Customer_Support_FAQ" rel="nofollow">https://wiki.roll20.net/Customer_Support_FAQ</a>  or  <a href="https://wiki.roll20.net/Subscription_FAQ#What_if_I_need_to_change_my_Credit_Card_information_on_an_active_subscription.3F" rel="nofollow">https://wiki.roll20.net/Subscription_FAQ#What_if_I_need_to_change_my_Credit_Card_information_on_an_active_subscription.3F</a> , the page displays an error stating that it does not exist.

1579285608

Juniper L.

Roll20 Team

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Hi there, you should be able to use the following link instead:  <a href="https://app.roll20.net/account/manage_card" rel="nofollow">https://app.roll20.net/account/manage_card</a> / Which you can find up on the helpdesk platform we've started using here:  <a href="https://roll20.zendesk.com/hc/en-us/articles/360037771673-Billing-Support" rel="nofollow">https://roll20.zendesk.com/hc/en-us/articles/360037771673-Billing-Support</a> If that doesn't resolve the issue, feel free to write in to us at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> and we'll help get you squared away.

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Unable to change Credit Card information