Deleted characters not being restored by rollback

This must be a serious issue, and it should strongly be remedied quickly. I am concerned that given the latest problems with Roll20, some of my players may choose to leave my campaign. This would of course lead me to consider another platform in which to host a Saturday session. A player mistakenly deleted character when wanting to delete their token. Rollback a day ago, to Jan 31 2020, did not restore. Rollback a week ago, to Jan 25 2020, did not restore. The red notice of connection problems, warning me of doing anything important, like creating maps and setting up encounters. Freezes and slowness of the UI. Please fix the above issues.

February 1st was the date of the session with the accidental delete of a character sheet link: [redacted link]

Hi Ricah, Just to let you know, posting an open join link is highly discouraged. Anyone can click on that and enter your game, potentially vandalizing it. I'd recommend doing as Nicholas suggested, and taking the issue to email, for your own privacy and security. Their system of tickets is also more automated--as I understand it--to in ensure that your problem is attended to.

my email is probably best, since it is more secure

yes to the account email